For what it is worth I have had an open ticket 383-2101500E-0B96 with SmarterTools since last Monday.  I have a small set of random users whom their active sync seems to be totally messed up for devices which have been previously connected. 

 

I have followed all of SmarterTools instructions, I have removed the device from Smartermail in the Synchronized Devices section.  If you re-add the same device, on the device everything looks good.  If I add a new device to the affected user, everything goes fine.  

 

I do not know what else to do.  I am guessing the SmarterTools tech is totally at a loss because I am not getting timely responses any longer.  

 

I am hoping someone in the community can assist.  

 

Something I have reported is that in the affected users root folder in the smartermail storage directory, there are a couple of activesync temp files.  Even when there are NO active sync devices currently associated with the user.  

 

It seems there is something really wrong and I need help.  I have users that are really pissed at this point.

 

Thank you to anyone that may have additional ideas.