ActiveSync Certain Users / Devices Unable to Connect
Question asked by Tim DeMeza - July 24, 2017 at 2:10 PM
For what it is worth I have had an open ticket 383-2101500E-0B96 with SmarterTools since last Monday.  I have a small set of random users whom their active sync seems to be totally messed up for devices which have been previously connected. 
I have followed all of SmarterTools instructions, I have removed the device from Smartermail in the Synchronized Devices section.  If you re-add the same device, on the device everything looks good.  If I add a new device to the affected user, everything goes fine.  
I do not know what else to do.  I am guessing the SmarterTools tech is totally at a loss because I am not getting timely responses any longer.  
I am hoping someone in the community can assist.  
Something I have reported is that in the affected users root folder in the smartermail storage directory, there are a couple of activesync temp files.  Even when there are NO active sync devices currently associated with the user.  
It seems there is something really wrong and I need help.  I have users that are really pissed at this point.
Thank you to anyone that may have additional ideas.

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What version of SmarterMail, please?
I was afraid of that. I'm still contemplating upgrading to 15. It might not make any difference, but the current version is 15.7.6411.

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