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Our users are complaining about the following seemingly minor, but important usability issues that make their lives harder when working with the WebMail interface:
- Folder in the eMail tab can be expanded and collapsed. This works fine and the interface remembers their status after a logoff/login. However, if the user clicks on Calendar and then returns to Email, all of the folders are expanded.. There are users with a lot of folders and this is really annoying.
- When composing a new email, there`s a button (show less or -) which can be clicked on to collapse the list of formatting options. If the user clicks on that minus sign to collapse them, when they compose a new email again, the list is again expanded. The interface should remember the user`s preference and keep the last used setting.
Hopefully these can be solved soon as they do not seem to be major problems, but it`s stuff like these that annoy users and make them complain about the product.