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We've been encountering major performance problems with Smarter Track the last 48 hours+. We've been told is due to a DDOS attack at your data-center's network carrier. We've been trying to communicate with you about status because we're currently dead in the water. I'm guessing we haven't heard back because your support instance of ST is also down.
Any idea when you will have a handle on the attack so the service will be operational again? We would have expected this be resolved within 12 hours or less.