the forget password link on the login page only triggers the following message after entering the re-captcha.
"your account is locked or there is no backup address on file. please contact your system administrator to regain access"
We are running last release version of Smartermail 12 Professional, on Windows Server 2016.
Security --> Advanced Settings --> Password Requirements --> "Enable Password Retrieval is checked
The email accounts we have tested all have their "Backup Email Address" field populated with a valid email address
Please can someone advise.