Broken links in email
Problem reported by William Blake - July 1, 2017 at 8:23 AM
Submitted
Hello all,
    I have 15.6.6347 installed and sometimes when I receive an email that contains a link in it and I click that link I find what opens in a new tab is broken (not complete). I would post a picture or link to an example of what I mean but my account does not have permission to post a URL. Anyway, If I view the same email in another email program (on my iPhone, for example) the link works as expected. Any idea why this is occurring? Is there anything I can do to fix it?
 
Thanks!
Will
 
 
 
Developer in the Washington DC metro area

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Thoughts anyone?
Developer in the Washington DC metro area
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Bump
Developer in the Washington DC metro area
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I've been running that version for about a month and I see no problems with links in webmail messages.  Tested in Chrome and Firefox.
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We are running 15.7 and this is a CONSTANT problem for us. I've been trying to get everyone off MAC mail, (because mail sent from MAC doesn't always appear in the smartermail interface and we also end up with 3 sent messages boxes) however, you cannot send a link copied from the browser window through Smartermail without having it break. The link below we copied and pasted into an email in the Smartermail interface, it broke. Copied and pasted the same link into MAC mail, it delivered intact.
So, it is not the link, not user error. This is a glitch of some kind.
 
xxxxxxxxxxxxxxxxxxxx
aaaaaaaaa
 
While the above represents what the link looks like in Smartermail, (I couldn's paste the actual text in here because hyperlinks are not allowed in posts) in the email the top line is a live link that can't complete properly and will give you a 404 message. The bottom line is not a link. The only way to use this link is to copy and paste it into the browser, removing the space at the break point. Not something staff here is interested in doing.
 
 
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Has anyone found a cause/resolution for this.   I am running 16.3.6565.    Any mail sent through my server with E-Mail composed in a browser (yep have tried different browsers) with a hyperlink, the link will get corrupted when sent.   In many cases, when receiving a an E-Mail, if there is a link list as a simple hyperlink, the link is corrupted.   Often this corruption is so bad that I can't manually fix it.   
 
Any ideas or thoughts would be greatly appreciated.   This simply can't continue and I didn't have this problem with any of my previous installations (12.x, 14.x, 15.x)
 
 
Thanks.

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