Outgoing Max Message Size for Domain
Question asked by Scott Hendrickson - June 21, 2017 at 2:16 PM
Unanswered
Hi Everyone! 
 
For our SmarterMail 14, the system wide outgoing max message size limit is set to 20M.  However there is one domain for which I need to allow a larger limit.  I've put the limit I want into this domain's individual settings and clicked Reload on the domain's settings page, but it's still being limited to 20M.  And before anyone asks, yes, I have verified that the error is being generated by our system, not by the recipient's system.  Do I have to restart the service for this setting to be picked up properly for this domain??? 
 
Thanks! 
 
Scott
Scott Hendrickson
SOS4Net, Inc.
Centennial, CO. U.S.A.

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Rod Lasky Replied
Employee Post
Hi Scott.  Are you seeing this when using Outlook?  Outlook has a built-in maximum attachment size of 20Mb.  This limit can be increased through the registry.
Rod Lasky
Technical Support Specialist
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
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Hi Rod: 
 
Yes, they're using Outlook, but I've already changed the setting in their registries to match the size I've allowed for that domain.  I verified that it was SmarterMail and not Outlook by check the SM server logs, which would not have shown nothing had it been Outlook itself rejecting the message.  In fact I would guess that Outlook would show a pop up error, and the error we got was a bounce back email, not a pop up. 
 
Thanks! 
 
Scott
Scott Hendrickson
SOS4Net, Inc.
Centennial, CO. U.S.A.

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