Outgoing Max Message Size for Domain

Question asked by Scott Hendrickson - 6/21/2017 at 2:16 PM

Unanswered

Hi Everyone!

For our SmarterMail 14, the system wide outgoing max message size limit is set to 20M. However there is one domain for which I need to allow a larger limit. I've put the limit I want into this domain's individual settings and clicked Reload on the domain's settings page, but it's still being limited to 20M. And before anyone asks, yes, I have verified that the error is being generated by our system, not by the recipient's system. Do I have to restart the service for this setting to be picked up properly for this domain???

Thanks!

Scott

Scott Hendrickson
SOS4Net, Inc.
Centennial, CO. U.S.A.

3 Replies

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Employee Replied

6/21/2017 at 4:32 PM

Employee Post

Hi Scott. Are you seeing this when using Outlook? Outlook has a built-in maximum attachment size of 20Mb. This limit can be increased through the registry.

Scott Hendrickson Replied

6/21/2017 at 8:12 PM

Hi Rod:

Yes, they're using Outlook, but I've already changed the setting in their registries to match the size I've allowed for that domain. I verified that it was SmarterMail and not Outlook by check the SM server logs, which would not have shown nothing had it been Outlook itself rejecting the message. In fact I would guess that Outlook would show a pop up error, and the error we got was a bounce back email, not a pop up.

Thanks!

Scott

Scott Hendrickson SOS4Net, Inc. Centennial, CO. U.S.A.

Devang Shah Replied

4/10/2019 at 5:16 AM

We are facing same issue

outgoing mail size is restricted to 20mb when using through SM Web Interface

We've kept 29mb on system/ domain but issue remains

We are using SM16 Entp edition

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