Outgoing Max Message Size for Domain

Hi Everyone!

For our SmarterMail 14, the system wide outgoing max message size limit is set to 20M. However there is one domain for which I need to allow a larger limit. I've put the limit I want into this domain's individual settings and clicked Reload on the domain's settings page, but it's still being limited to 20M. And before anyone asks, yes, I have verified that the error is being generated by our system, not by the recipient's system. Do I have to restart the service for this setting to be picked up properly for this domain???

Thanks!

Scott

Scott Hendrickson
SOS4Net, Inc.
Centennial, CO. U.S.A.

Employee Replied

6/21/2017 at 4:32 PM

Employee Post

Hi Scott. Are you seeing this when using Outlook? Outlook has a built-in maximum attachment size of 20Mb. This limit can be increased through the registry.

Scott Hendrickson Replied

6/21/2017 at 8:12 PM

Hi Rod:

Yes, they're using Outlook, but I've already changed the setting in their registries to match the size I've allowed for that domain. I verified that it was SmarterMail and not Outlook by check the SM server logs, which would not have shown nothing had it been Outlook itself rejecting the message. In fact I would guess that Outlook would show a pop up error, and the error we got was a bounce back email, not a pop up.

Thanks!

Scott

Scott Hendrickson SOS4Net, Inc. Centennial, CO. U.S.A.

Devang Shah Replied

4/10/2019 at 5:16 AM

We are facing same issue

outgoing mail size is restricted to 20mb when using through SM Web Interface

We've kept 29mb on system/ domain but issue remains

We are using SM16 Entp edition

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