can not receive mail on smartertrack
Problem reported by andy smith - June 8, 2017 at 1:37 AM
Not A Problem
We have just changed from whmcs to your hosted version.
We use office365 for mail.

outgoing mail is fine.
incoming mail is not collected by smartertrack, stays in the inbox.
We added a cname record to point to our smartertrack domain.

what else can we check ? any ideas welcome.

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Derek Curtis Replied
Employee Post
Hey, Andy
 
We've replied to a couple of your tickets. The one department that has email importing configured (your support department) appears to have email coming in just fine. (A reply to a ticket was received about 2 hours ago.) However, I took a look at the POP logs anyway and there aren't any errors. So that department should be good.
 
You have 2 other departments set up in SmarterTrack, but neither of those have POP accounts set up for them. Those are your Sales and Estimates, and Development departments. You'll want to set up POP accounts for those 2 departments as well so that they start receiving tickets. 
Derek Curtis
COO
SmarterTools Inc.
(877) 357-6278
www.smartertools.com

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