Still no resolution of this!

Hello all.  This issue has been fixed already.  Please make sure you're running the latest SmarterMail 16.

Damir, I am working with Vecdi on a similar issue. I gave him a custom debug logging build which points us to the problem.  It has to do with the encoding in which the report JSON files were being read in.  I have since given Vecdi a custom build with the potential fix.  If you would like, I can also send the link to you. Regardless, I will update this post when our findings.

 

You have another post here: https://portal.smartertools.com/community/a89059/reports-incomming-messages-freeze.aspx that I will also keep updated.

 

Damir, this issue has a confirmed fix.  It will be included in the SmarterMail 16.1 release tentatively scheduled for the end of the month.  If you would like a pre-release version which contains this fix, let me know and I can send you a link to the download.

Hi Robert, I just installed the last version 16.1xxx and the issue is not fixed!

 

Please reopen this case.

Hi, is there a chance that this bug will be ever fixed? I have the last version installed now and still is not working.