SM16 logout on new window popup
Problem reported by Matthew Shepard - 6/6/2017 at 5:17 PM
We have quite a few users that have complained that they get logged out of smartermail whenever a new window popup happens such as when the user goes to new, reply, edit a draft, ect. Making sure the "remember me" flag is set on login helps; but sometimes it doesn't work quite right and they are still asked to put in their login information.

3 Replies

Reply to Thread
Derek Curtis Replied
Employee Post
Is there any consistency to this? E.g., browser used, specific section of the interface, etc.? 
Derek Curtis
SmarterTools Inc.
(877) 357-6278
Matthew Shepard Replied
I don't know if it happens on internet explorer; but I have seen it on both google chrome and firefox; latest builds of both. I have not been able to identify why it may affect one user and not another; but if it is affecting a user any time the window popup for an e-mail comes up it logs out; such as a new, reply, forward, editing a draft.
Shaun Peet Replied
I originally had this happen when playing around on my iPhone using Safari but that was a couple of public releases ago.  I just tried now and couldn't get it to happen again.
BTW - Safari on the iPhone still zooms textboxes as mentioned here (with an easy fix):

Reply to Thread