help.smartertools.com
Problem reported by michael~ - June 6, 2017 at 11:06 AM
Being Fixed
Tough to figure out SM16 when online help crashes..  
I click to Open the Online Help, then search for, let's say "mailing lists".  Yay!  It's showing a couple topics I'd like to read.  So, I click on the first link "Mailing lists (100%)".. nothing happens. Oh! Chrome is subtly warning me that the page wants to load scripts from unauthenticated sources.  I forge ahead and "Load unsafe scripts" only to get this blech..   (same thing happens when I copy-paste the link directly to the addy bar too):
 

Server Error in '/SmarterMail/v16' Application.


Parser Error

Description: An error occurred during the parsing of a resource required to service this request. Please review the following specific parse error details and modify your source file appropriately. 

Parser Error Message: Could not load type 'SmarterMail_7x_Help.Topics.User.MailingLists'.

Source Error: 

 
Line 1:  <%@ Page Language="C#" MasterPageFile="~/Skins/Topic.master" AutoEventWireup="true" CodeBehind="MailingLists.aspx.cs" Inherits="SmarterMail_7x_Help.Topics.User.MailingLists" Title="Mailing Lists" %>
Line 2:  <asp:Content ID="Content1" ContentPlaceHolderID="BodyPlaceHolder" runat="server">
Line 3:  

Source File: /SmarterMail/v16/Topics/User/MailingLists.aspx    Line: 
 
Version Information: Microsoft .NET Framework Version:4.0.30319; ASP.NET Version:4.6.1087.0

4 Replies

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0
Derek Curtis Replied
Employee Post
Thanks, Michael. We've not seen this issue pop up, but we'll look into it. 
Derek Curtis
COO
SmarterTools Inc.
(877) 357-6278
0
Derek Curtis Replied
Employee Post
So, what it looks like is happening is the indexing of Help is off. That "mailing lists" item you found in your search is actually pointing to a page that's moved. We'll get that taken care of and a new version published shortly. 
Derek Curtis
COO
SmarterTools Inc.
(877) 357-6278
0
michael~ Replied
Thanks.
1
Andrea Rogers Replied
Employee Post
Michael,
 
While this issue is being resolved, here's a PDF version of the documents currently available in the Mailing List folder:
 
Hope it helps! 
 

Andrea Rogers
Communications Specialist
SmarterTools Inc.
(877) 357-6278

www.smartertools.com

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