User printing email through IE 11 getting frames cut off.
Problem reported by network admin - June 5, 2017 at 7:49 AM
Resolved
Spoke with Rose this morning and with someone last week regarding a printing problem with IE11.  The suggestion last week was upgrade when the new version dropped Friday.  I did the upgrade to SM16.6362.  User printing with IE11.1198.  In the INBOX view, both right clicking on the preview pane of the email and printing, right clicking the email in the inbox list and printing the email from the print command at the top Action Button menu.  Double Clicking the email and popping it out results in the same thing.  It looks like this has something to do with Tables and Frames.   I also tried printing this on my printer as well as my network printer.  Nothing works.  Similar problems occur with other emails as well.  IF the email is downloaded to Outlook 2013 it prints fine.  So it is definitely something with framing and tables on SM16  Any help is greatly appreciated.  

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Derek Curtis Replied
Employee Post
We have confirmed that printing using the print command from the Actions (...) menu as well as printing from the right-click content menu is "iffy" at best in any browser other than Chrome. We should have a fix for it in this week's release. 
Derek Curtis
COO
SmarterTools Inc.
(877) 357-6278
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Robert Emmett Replied
Employee Post
@network admin, have you updated to any of the recent releases and re-tested the print commands?  Are the message frames still getting cut off?
Robert Emmett
Software Developer
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
0
network admin Replied
@robertemmett Yes.  And I can confirm that as of the build from June 6 this fixed and working fine in IE 11, Chrome, and Firefox.  

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