Sorting unread email in a folder click to read an item and after 3 seconds disapears
Problem reported by Barbara Renowden - June 1, 2017 at 12:27 PM
Resolved
Ok, so I set a filter for a folder to show only unread items.  (I have done this many times on older versions) scan through the list and click on an email to read it (basically to see if I want to delete right away). However, before I can actually read the email it disappears from the list, like within 3 seconds. It is still in the folder just not in the unread list.  I have to finish what I am doing in the unread list, like delete those that I want to then reset the filter.  It is just annoying.

Barbara Renowden President / Co-Founder Centric Web, Inc. https://www.centricweb.com

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Andrea Rogers Replied
Employee Post
Thanks for the report, Barbara! I've brought this up for discussion internally. I'll let you know of any updates that come from it. 

Andrea Rogers
Communications Specialist
SmarterTools Inc.
(877) 357-6278

www.smartertools.com

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Andrea Rogers Replied
Employee Post
Hi Barbara,
 
This functionality was adjusted in our latest release, 16.1.6411. It now behaves as it did in 15.x, where the email remains in the list of unread messages until the filter is removed. Thanks for bringing this to our attention! 
 

Andrea Rogers
Communications Specialist
SmarterTools Inc.
(877) 357-6278

www.smartertools.com

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