Reports - Incomming Messages - freeze
Problem reported by Damir Matešić - May 31, 2017 at 2:59 AM
Being Fixed
Hi, in Version 16.0.6355 under reports, Incomming Messages the web page freeze! (Loader is shown infinite).
 
There was the same problem in SM 16 Beta threads but for another report page.
 
 

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Vecdi Turk Replied
same problem for me.
SM 16.0.6355 Beta => server 2012R2 64b
and
SM 16.0.6348 Licensed => server 2012R2 64b
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Robert Emmett Replied
Employee Post
Damir, I am working with Vecdi on a similar issue. I gave him a custom debug logging build which points us to the problem.  It has to do with the encoding in which the report JSON files were being read in.  I have since given Vecdi a custom build with the potential fix.  If you would like, I can also send the link to you. Regardless, I will update this post when our findings.
Robert Emmett
Software Developer
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
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Damir Matešić Replied
Thnx Robert. Let me know. Kind regards.
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Damir Matešić Replied
Thnx Robert. Let me know. Kind regards.
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Robert Emmett Replied
Employee Post
Damir, this issue has a confirmed fix.  It will be included in the SmarterMail 16.1 release tentatively scheduled for the end of the month.  If you would like a pre-release version which contains this fix, let me know and I can send you a link to the download.
Robert Emmett
Software Developer
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
0
Damir Matešić Replied
Thnx. i will wait the normal public release.
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Damir Matešić Replied
Hi Robert, I just installed the last version 16.1xxx and the issue is not fixed!
 
Please reopen this case.

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