What are the steps for moving from Smartermail 16 back to 15?
Question asked by Jerry Jacobs - May 24, 2017 at 1:42 PM
Answered
Needs some work before it'll work for my group.   Many are disappointed and asking to move back.

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Tim Uzzanti Replied
Employee Post
Significant changes and modifications are made to data files on major versions.  You would need to do a restore.
 
Out of curiosity, what are they disappointed about?
 
Tim
Tim Uzzanti
CEO
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
0
Used on Win 10 v1703
default browser - IE v11.296.15063.0 (other applications require this) 
Most in our group use the webmail interface exclusivily, so all of the following are experienced in that interface.
-These issues exist in IE and most are not an issue in Chrome and Firefox.  They are also not an issue in an external win10 v1607 machine.
--Hyperlinks in mail do not work
--cannot open a new email using a group out of contacts (related to the next issue)
--Popups do not work...even if the popup blocker is turned off in IE
--May be other issues I'm not aware of
--We finally told the group to only use Chrome..which is a problem since our default app needs to stay set to IE
These were issues/lost features reported back to me from the group when using webmail in Chrome and IE
--Can't use the "To" in a new email to select an email send to group.  Alot of frustration with this.
--When sending with a group, the user has to go thru an excessive number steps to select and send the email...awkward-less than intiutive
--The ability to use checkboxes is gone - slows down selecting mail to be deleted (shift and click selects a range, but not individual mail as you scroll down)
--No abiity to select preview pane options - on-off, right-bottom
--Some complaints about the notifications not being the same...but this is most likely a Win10 config/user just doesn't like change issue
Overall like the look and feel, but the complaints are coming from qualified users; all about functionallity.   
Would the following be acceptable restoration steps?
1) Confirm a current backup is in place
2) Uninstall v16
3) Restart server
4) Stop IIS
5) Restore most recent v15 backup folders/files with the exception of Data
6) Install most recent v15
7) Restart IIS
8) Confirm functionality of application and data
2
Tim Uzzanti Replied
Employee Post
We will be happy to open some outbound support incidents and take a look at some servers to evaluate.  We have all historical stat information on CPU, Memory, Disk I/O and can verify utilization before and after the upgrade.
 
Keep in mind right after the upgrade SM 16.x does update accounts to new data formats etc.  It does this in the backgrounds and prioritizes accounts based on usage etc.  Depending on how many users you have is how long this takes.  
 
Also, we can evaluate the speed of the web interface on your installations etc.
 
For shits and giggles I have asked for a couple new test environments setup for 15.x and 16.x to compared speed under significant load and large mailboxes etc.  We have done this numerous times and will evaluate again.
 
If you are interested in us taking a look at your install, please let us know.
 
Tim
 
Tim Uzzanti
CEO
SmarterTools Inc.
(877) 357-6278
www.smartertools.com

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