Settings - Events - Not working
Problem reported by Damir Matešić - May 23, 2017 at 12:14 AM
Resolved
The event "New Version Available" under Settings - Events didn't send me any notification but is configured to send me an email message. 
 
Last version of SmarterMail 16

15 Replies

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Derek Curtis Replied
Employee Post
Hi, Damir
 
I know Events are firing and sending notifications and emails for other items, such as disk space overages. We'll test out the new version Event. Thanks for pointing it out. 
 
Derek Curtis
COO
SmarterTools Inc.
(877) 357-6278
0
Damir Matešić Replied
Hi, is the issue resolved? Thnx
0
Derek Curtis Replied
Employee Post
Damir,
 
Can you please look in your mailConfig.xml folder and check these lines:
<LastAlertedVersion>
<LastAlertedMajorVersion>
Let me know if they're blank or not. if they are NOT blank, what info is in those fields? If so, we'll have to check something else.
Derek Curtis
COO
SmarterTools Inc.
(877) 357-6278
0
Damir Matešić Replied
Hi, they are empty:

<lastAlertedVersion />
<lastAlertedMajorVersion />
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Derek Curtis Replied
Employee Post
Thanks, Damir. That means that the check is against 1.0.0 of the product. So..the event should be firing. The developers are going to have to walk through the code to figure out what's going on. It's on their list of items to review. For the time being, we're announcing new builds of SmarterMail 16.x in the Community. ALL releases are announced in the News area of the Portal. Plus, for SmarterStats and SmarterTrack majors and minors, we send out emails notifying customers that new versions are available. SmarterMail 16.x minors will soon be added to that email schedule.
Derek Curtis
COO
SmarterTools Inc.
(877) 357-6278
0
Shaun Peet Replied
Out of curiosity, is there a new minor version coming out today?
0
Derek Curtis Replied
Employee Post
Shaun, one will be out tomorrow. We're doing weekly Friday builds for now.
Derek Curtis
COO
SmarterTools Inc.
(877) 357-6278
0
Damir Matešić Replied
Hi Derek,
 
are there any news about notifications in the last build?
 
Kind regards,
 
Damir
0
Damir Matešić Replied
Hi, are there any news about the issue?
1
Damir Matešić Replied
Hi Derek,
 
are there any news about notification problem or you will ignore this issue again?
 
Kind regards,
 
Damir
1
Derek Curtis Replied
Employee Post
Damir
 
The issue isn't being ignored. It's on the list but there are additional items we're resolving at this point in time. As I mentioned, when a new version is available we're announcing it in the Community, and after the .1 release this week we'll be announcing versions on the Portal under our News items. So we will get this fixed, but I don't have a timeframe for you. 
Derek Curtis
COO
SmarterTools Inc.
(877) 357-6278
0
Derek Curtis Replied
Employee Post
The issue with the new version available event not firing will be in the 16.1 release, which will come out later today. 
Derek Curtis
COO
SmarterTools Inc.
(877) 357-6278
0
Damir Matešić Replied
Thnx Derek!
0
Damir Matešić Replied
H Derek. This is not fixed. Today a new version come out and gess what. There was no notificaton at all. I see that nothing happened. Please take some serious testers/developers to make this product good again. And please reopen this ticket.
0
Derek Curtis Replied
Employee Post
Damir -- it does actually work. The event that fires notifying you of a new version is based off the RSS feed from our Portal. (Yes, that will eventually be changed so it ties into your Account with SmarterTools.) However, for the latest release we just added a News item...that's why you hadn't seen the banner in your installation: you updated prior to the news item being added. (EDIT: I corrected my past misstatement about News items and SmarterMail 16.x minors...)

Rest assured it does work as the developers looked at the code -- and this turned out to be a good thing as they had to modify some items based on the changes to the RSS Reader we re-built for the News Feeds section.
Derek Curtis
COO
SmarterTools Inc.
(877) 357-6278

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