After upgrade to SM 16 - I cannot login with any user account
Problem reported by William Blake - May 20, 2017 at 1:51 PM
Submitted
Hello all,
   I followed the instructions (I believe) on how to upgrade from SM 15 to 16 and the service appears to be running, but I cannot login with any user account (admin, or regular user email). SM 16 is running on the same IIS Site set up for our the previous version.
 
When I navigate to my mail.domain.com site, the new login page displays, however if I attempt to log in using credentials I used in the previous version I get "Username or password is incorrect". The other thing that I noticed is if I click the SmarterMail icon on my server (which basically just takes you to 127.0.0.1:9998) I see a message: "The server is not responding or cannot be reached. Please try again later. If the problem continues, please check your internet connection or contact your system administrator for assistance."
 
Any assistance you can provide would be greatly appreciated.
Thank you!
Developer in the Washington DC metro area

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Antonio Siddle Replied
Hey. Did you check that the IIS install ran correctly? When I done my upgrade I had to rerun the IIS portion of it because it did not install on mine at all
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Antonio Siddle Replied
SmarterTools\SmarterMail\IIS Tool\IisConfigurationTool.exe just incase you ask ;-)
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William Blake Replied
Thank you for that. I did re-run it, however the question is how do I know if it installed correctly? What should I look for?
Developer in the Washington DC metro area
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Antonio Siddle Replied
when you go into iis you should have a folder under sites called smartermail (Default), and an app pool called Smartermail. Then check your bindings to ensure that the port is 9998 etc
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William Blake Replied
thanks. I have the site and have a binding for 9998.
Developer in the Washington DC metro area

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