Robert, are you sure Cyren is activated? I don't see the Commtouch score in the X-SmarterMail-Spam: header. Here's a sample from one of the messages in my inbox:
X-SmarterMail-Spam: SPF_Pass, Commtouch 0 [value: Unknown], Message Sniffer 0 [code:0], ISpamAssassin 0 [raw: 0], DKIM_Pass
If you're sure, you may want to submit a support ticket so one of our guys can take a look.
Derek Curtis
COO
SmarterTools Inc.
www.smartertools.com