SM16 - Cyren anti-spam not working?
Problem reported by Robert Simpson - May 18, 2017 at 4:05 PM
Submitted
None of my incoming e-mail has a Commtouch/Cyren spam score in the header.  Licensing shows it active and licensed, but man I'm getting hammered with spam ever since the upgrade.  Here's an example header:
 
Return-Path: <rosa_sturms-robert=blackcastlesoft[dot]com@team5something.club>
Received: from mail.team5something.club (x2.xxxjoys.com [89.144.54.72]) by sr1.bcsft.com with SMTP;
   Thu, 18 May 2017 13:20:07 -0700
DKIM-Signature: v=1; a=rsa-sha1; c=relaxed/relaxed; s=dkim; d=team5something.club;
 h=Date:From:To:Subject:MIME-Version:Content-Type:List-Unsubscribe:Message-ID; i=rosa_sturms@team5something.club;
 bh=jkGKK9ApCtRxNdx3qGEVbhg+utk=;
 b=W/sjc0OlH7seR9xWtXWq0yxdWK2Mg6f5Y5TgSzGCBIRKwNRCr27T3z11dmHPifOReHmSrfjS1wx/
   BcQcRXTg/WQGOgvuPpPVVzinp05y6KRNIRLRAO9FKNehi0q2zKl9s0inkXBpuhUlC9I8BbmDFX5N
   cQKBPxQLqjPfMi4eovY=
DomainKey-Signature: a=rsa-sha1; c=nofws; q=dns; s=dkim; d=team5something.club;
 b=utDmvrFbnZqfPlTpB7EPH9WynqwK8iXs58A+ajNEIDNInIaf0yC7O49QBPwhesQr9HRXJOhGqQTU
   4xvDL3r7l2UKi2npo3FurlMOAxh78VeIGAS9CIW3kxTt+byoxTwbQdz/r0xGDMIQrekCoQEq9yw2
   2Y4d5lfFyMt6s9JEMBk=;
Received: by mail.team5something.club id h3o0tq0001gs for <robert@blackcastlesoft[dot]com>; Thu, 18 May 2017 16:14:32 -0400 (envelope-from <rosa_sturms-robert=blackcastlesoft.com@team5something.club>)
Date: Thu, 18 May 2017 16:14:32 -0400
From: Rosa Sturms <rosa_sturms@team5something.club>
To: <robert@blackcastlesoft[dot]com>
Subject: Urgent: Sams Club account has changed.
MIME-Version: 1.0
Content-Type: multipart/alternative; 
	boundary="----=_Part_208_1782196602.1495138469444"
List-Unsubscribe: <http_//www.team5something.club/relocated-barbecues/b8egx8911voAshac6LkhLOkUFLxKMwMKlUxOlhqUzMhf27b>
Message-ID: <0.0.0.18.1D2D0135CF96E10.CB4B7@mail.team5something.club>
X-SmarterMail-Spam: ISpamAssassin 0 [raw: 0], SPF_None, DK_None, DKIM_None
X-SmarterMail-SpamDetail: 0.5 FRT_TODAY2 ReplaceTags: Today (2)
X-SmarterMail-TotalSpamWeight: 0
 

2 Replies

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0
Derek Curtis Replied
Employee Post
Robert, are you sure Cyren is activated? I don't see the Commtouch score in the X-SmarterMail-Spam: header. Here's a sample from one of the messages in my inbox:
X-SmarterMail-Spam: SPF_Pass, Commtouch 0 [value: Unknown], Message Sniffer 0 [code:0], ISpamAssassin 0 [raw: 0], DKIM_Pass
If you're sure, you may want to submit a support ticket so one of our guys can take a look. 
Derek Curtis
COO
SmarterTools Inc.
(877) 357-6278
0
Robert Simpson Replied
Looks like it was a COM registration error on the install. Fixed now!

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