[SM16 UI] Less Emphasis on Disposable Address
Idea shared by kevind - May 11, 2017 at 7:14 PM
Completed
If you're into porn or something illegal, you might need a disposable address. Otherwise, it's a rarely used feature.
 
However, SM16 emphasizes this feature and gives it deluxe functionality:
  • When you right-click on any folder, Disposable Address is on the menu.
  • There's a dedicated Disposable Address icon at the bottom of the screen.
  • When you assign a disposable address to a folder, it puts a little icon on it.
  • There's a countdown clock for the disposable address.
  • You can Revoke or Extend the Disposable Address.
This is impressive, but it's not really what users need and all the emphasis will lead to questions and confusion. Can it be turned off or toned down?
 
Would like to see this effort put into other parts of SmarterMail. Right now you can't even move a folder. For example, if you have a Trump folder, you can't make it a subfolder under Presidents.
 
Thanks.

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Many people who live outside the US are wondering how on earth a folder named Trump could possibly be under a folder called Presidents :) But I agree with your points about the disposable addresses, and also agree that there's some other pretty basic / core things that don't work, like drag & drop.
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I didn't care much for disposable addresses either. I have a lot of users that utilize plus addressing and alias addresses. I quickly surveyed them and didn't find anyone that used one of these disposable addresses. If they needed a disposable address they just created an alias then deleted it when they were done with it.
 
Maybe the disposable address button could be turned into a shortcut to create an alias address instead. When opened the user could type in the alias they want to use, where it goes and how long it will remain active. But this time provide the option to make it permanent if they want it for long term use. 
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Tim Uzzanti Replied
Employee Post
Drag and Drop is in both Email and File Storage.

Also, disposable addresses are a highly used feature to sign up for sites that you are unsure they will SPAM you.
Tim Uzzanti
CEO
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
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Great to see the drag & drop back in place prior to official release.

I don't think anyone here is suggesting that the disposable addresses aren't useful. The point kevind was making, and I happen to agree with, is that not all user bases may find this feature useful enough to warrant the multitude of placements within the UI as kevind outlined. It was a fair question to ask whether that could be toned down a bit.

@Tim - if you've got any actual statistics to back up the claim that disposable addresses are a highly used feature then please share. Highly useful is not the same as highly used - one is a metric of quality and the other is quantity.
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Kevin and Shaun, please note that the drag-and-drop is for e-mail messages or file storage files only. It does not apply to drag-and-drop folders.  Folder drag-and-drop still will require the menu action to move a folder to a new parent.
 
We have deemed moving folders with drag-and-drop as unnecessary because of the increased confusion or accidental moving of folders.
Robert Emmett
Software Developer
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
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Robert, that's fine. I don't need to drag/drop folders.

But I would like to move a folder to a new parent, just can't figure out how.
https://portal.smartertools.com/community/a88935/cant-move-folder.aspx

Compare that to creating a disposable address where there are all kinds of icons and menu choices to help you do it, but it's rarely used.
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Robert Emmett Replied
Employee Post
We adding that functionality back into the interface for today's release. There will be a Move Folder option in context menu and the action menu at the bottom of the folder panel.
Robert Emmett
Software Developer
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
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I would like to suggest that the status of this thread be changed to either under consideration or declined.
 
I think the one place the disposable address could probably go away is the right-click context menu on the folders.  To me that context menu should be all about actions related to the existing messages in that folder - such as "mark all read", "mark all unread", "delete all", etc - or moving folders around.
 
Hopefully that part can be put under consideration because right now the context menu for right-clicking a folder has very little value IMO.
 
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We'll discuss adding some items to the context menu for folders....so I'm modify this to Under Consideration.
Derek Curtis
COO
SmarterTools Inc.
(877) 357-6278
0
Thanks Derek. I believe in v15's webmail the right-click on folders had context items relevant to the folders / messages in them. OWA does also. This seems more natural than what's in v16 - and I'd still argue that the disposable address option doesn't make any sense there from a user's perspective although perhaps it does from a technical perspective. To be fair I've never used a disposable address so I'm no expert on what would be expected for a user who does use them.
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Derek Curtis Replied
Employee Post
Since you can create a disposable address and have messages for that address go to a specific folder, in that context it does make sense as it relieves the necessity to create a content filter. That said, we could add Plus Address creation in the context menu to, as people create those as well.
Derek Curtis
COO
SmarterTools Inc.
(877) 357-6278
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All good things. There's probably a limit on how many things should appear in a context menu, but who knows what that is. Out of curiosity - do you guys capture any metrics from users on what features are used / what buttons are clicked?
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@ Derek - same question as from a few weeks ago; do you guys capture metrics on which links / buttons are clicked by users?

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