Inactive Users
Question asked by sam - 5/8/2017 at 2:25 PM
The "Inactive Users", is it just for those that have not logged into webmail or does it also include those that have not logged into IMAP, POP3 and SMTP?
Please clarify as the documentation does not make this clear at all.

Many thanks.

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sam Replied
To be honest this is the start of a lot of questions in this area:

I need to download this inactive list to csv or similar so I can script it out against our 3rd party control panel database. That way we can delete the users there also.

There is no current way to get the list into text client side from the GUI. A basic export to csv would be nice.

We need a filter added to remove all Admin users from the list.
In our scenario our control panel creates an admin user by default that is usually not used or logged into, but its required by Smartermail so its created, just not used (e,g inactive).

So basically I need a CSV or any kind of data dump of Inactive email addresses that are not Admins.
Then I can safely purge our systems of time and space wasting accounts.

Hope that makes sense :)

Colton Morrison Replied

According to SmarterTool'er Rod Lasky:
The Inactive List uses the users 'last login date'.  That login can be via webmail, POP, IMAP, etc.  So if there is no login recorded, then they'll show up in the inactive list.
Users who have never logged in will be included in the Inactive List.

Hope that helps!

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