We currently use Outlook as a desktop solution and as a mobile solution. In addition, people use the web client when they are on the road.
Our preference for Outlook is driven by 3rd party Outlook add-ons. For example, we are using Zoom for online meetings and they are offering an add-on to schedule meetings directly. In addition, we also use HubSpot Sales which provides email tracking capabilities for Outlook. Most recently, we started looking for a scheduling software (e.g. Calendly) which again connects directly to Outlook.
As such, we have no plans to abandon Outlook anytime soon.
Are there any plans to improve the Outlook integration? For example, it would be great if the calendar and contact integration could be improved. Did you every think about creating an add-on for that purpose? The current integration somewhat works, but it creates a second calendar for every user and, more importantly, it doesn't ALWAYS work. From time to time, we also find meetings missing...
I also understand that we can use ActiveSync to potentially overcome some of these issues, but if we wanted a Microsoft solution we could have just gone with Microsoft Exchange in the first place.