well I found a bug in the Free Version 11.2.6130:
When I edit a custom report, e.g. add another item or change an attribute, I have to close SmarterStats completely (Close browser) and restart it to see my changes, otherwise no changes are visible when clicking on 'build report'. That's an annoying workaround. You should fix that.
Trouble logging in? Simply enter your email address OR username in order to reset your password.
For faster and more reliable delivery, add email@example.com to your trusted senders list in your email software.