Problem with SM 15x and EWS on Outlook 2016 for MAC and Apple Mail
Problem reported by - March 20, 2017 at 6:59 AM
Hi everyone. I have a client who is using SmarterMail version 15.4.6151. He is unable to set up an email account with EWS on Outlook for Mac 2016 and Apple Mail. Both applications are having trouble authenticating, but he can log on with Web Based Mail with the same creds, It seems to be rejecting the username and password. He is using Username and Password as the authentication type and yes, he is using his full email address as the username. Any ideas? Thanks!

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Rod Lasky Replied
Employee Post
Hi Linda.  Is EWS enabled for the domain?  Edit the domain and then select the Features tab.
Rod Lasky
Technical Support Specialist
SmarterTools Inc.
(877) 357-6278
User Replied
Hi Rod. Thanks for your response. I just checked for the customer and no it was not enabled, so I enabled it for him. I'm going to have him test and let me know if it works.

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