Mail Priority’s Not working propertly

Problem reported by J Lee - 3/17/2017 at 8:07 PM

Submitted

Hi Guys/Gals

Issue: Inconsistent behavior from Smartermail service

I have found that Smartermail seems to pick Outgoing smtp settings randomly and does not follow the Priority List.

I believe smartermail service gets Priority 1 and Priority 10 confused or sees them as the same number, not sure but would like to get feedback anyone else is seeing this.

J. Sebastian Lee Service2Client LLC 6333 E Mockingbird Ste 147 Dallas, TX 75214 - 877.251.3273

2 Replies

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kevind Replied

3/20/2017 at 6:23 AM

J, I reported similar findings back in 2015, but it didn't get much attention.

https://portal.smartertools.com/community/a87198/spool-priority-problems.aspx

IMO, the whole spool priority thing should just be eliminated as it's a complicated setup that isn't really needed with today's powerful servers and high-bandwidth connections. It's a carry over from when servers were connected with fractional T1's (384Kbps) and sending a 5MB attachment would delay everybody else's messages.

J Lee Replied

3/20/2017 at 10:16 AM

Hey Kevind
Yes, I guess I want to use it to improve delivery, which is would if they would review it and update the code a little.

Today bounces can come from ISPs, or Mail Providers private block list, they only way around this is a new sending IP, These blocks are usually temporary, but my clients are send mission critical emails and one email being lost or undelivered to a previously deliverable target is very frustrating for the client and some what unexplainable on my part.

Maybe if we keep talking about it they will review it again. SM did tell me at some point it would be added to review list, but I have also never heard back.

J. Sebastian Lee Service2Client LLC 6333 E Mockingbird Ste 147 Dallas, TX 75214 - 877.251.3273

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