Agent Assignment on Incoming Ticket Not Working - 12.5.6250.33924
Problem reported by Dan Hoffmann - February 22, 2017 at 3:03 PM
Submitted
When creating an incoming ticket (for a user who didn't bother to), I've noticed an issue that I don't think we had on the previous version.
 
I selected the group, then a particular agent, and then the Incoming Ticket checkbox.
 
However once I ciick the Send button it assigns the ticket to me, not the agent that I selected from the drop down.  I'm able to then transfer it away from me to him, but shouldn't it go straight to him in the first place?

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Dan Hoffmann Replied
Can anyone confirm this is abnormal behavior?

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