"Watch" a ticket
Idea shared by Jacob Colton - February 17, 2017 at 9:41 AM
We currently use Kayako and they have a great function that allows you to "watch" a ticket. You simply click the watch button and all replies to the ticket are emailed to you. Would be great to see this in SmarterTrack.

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Rod Lasky Replied
Employee Post
Hi Jacob.  You could achieve the same behavior in SmarterTrack using the Event system.  You can create an event to send you an email whenever an incoming ticket message is received.  I hope this helps.
Rod Lasky
Technical Support Specialist
SmarterTools Inc.
(877) 357-6278
Nice feature, same with ICT, the big tickets need to be monitored.

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