Rod, Yep I did!  I just checked the logs and see an error clearly now. Another part of this is that I do also see Cyren referenced in the mail header as I enabled the Cyren Anti-Spam service on a trial basis as well.  That does appear to be working.

e.g. one email had this line in the header:

"X-SmarterMail-Spam: Commtouch 0 [value: Nonspam], SPF_Pass, DK_None, DKIM_Pass"

 

Following is a set of log entries...and note the error message:

[2017.01.27] 00:02:28 [79404] Unable to run Commtouch check: System.Runtime.InteropServices.COMException (0x80041001): Unable to comply with the request because you are not licensed for the antispam service. Contact your service provider to enable the service.

[2017.01.27]    at Commtouch.CommtouchClientInterface.ProcessMessage(String messagePath, String senderAddress, String senderIP, String[] localRecipients, String[] remoteRecipients, CommtouchSettings commtouchSettings)

 

No such error on the spam check...

 

[2017.01.27] 00:02:28 [79404] Spam check results: [_REVERSEDNSLOOKUP: passed], [_BAYESIANFILTERING: passed], [_COMMTOUCH: 0,Nonspam], [_INTERNALSPAMASSASSIN: 0:0], [_SPF: Fail], [_DK: None], [_DKIM: None],..."  ...more tests listed, but omitted here.

 
This error seems right as I am not seeing any evidence in the report that should track the Cyren Anti-Virus activity.  The report listed under the "Spam and Virus Reports" called "Cyren Zero-hour Antivirus (formerly Commtouch)" has a grid that shows the results.  All of the columns show "0" for all dates including the "Non-Result" and "Unknown Result" columns.

 

I have rebooted my server more than once while working on this.  This is a freshly installed SM Version 15.5.6222 system on a new Win 2008r2 VM that I just built this week.  I installed the product and then migrated my XML, Dat and data files from an older Win 2008 server which hosted SM for some years.  Everything is running pretty well now... other than this.

 

I did have several problems getting ClamAV and ClamSup running by the way, as the VS C++ 2010 libraries (both 32 and 64 bit) were not installed by the SmarterMail installer on a freshly installed OS.  See this thread for more info...and I posted my results there as well.

See thread titled "ClamSup default install" originally posted 9/9/16

 

Tried to post the hyperlink to the thread...but got an error that said I can't "use hyperlinks in posts."  Is this something I can get approved for?

 

In any case, any help you or others can provide would be great!

Thanks!