Seeing if this is a bug, or end-user error....

Question asked by Eric Tykwinski - 1/24/2017 at 2:17 PM

Unanswered

SmarterMail Ent v15.4.6151

We have a customer that joined up with MailChimp. The emails were going into Junk E-Mail, and they wanted to whitelist them. Basically, it's to and from the same user, so a typical whitelist wouldn't work, so I figured I'd use a Content Filter and move to Inbox on the email header. MailChimp uses: "X-Mailer: MailChimp Mailer - **CIDc42a754cadaa98406eba**" in the headers, so I tried just "X-Mailer: MailChimp Mailer *" with wildcards in the content filter, and it doesn't seem to be working.

Any ideas?

1 Reply

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Paul Blank Replied

1/29/2017 at 8:15 AM

Eric, You want to whitelist the sender's actual email domain. See the full email header for this info (probably under "Received" or "Return-Path"). For MailChimp, this is typically one of the following: mcsv.net, mcdlv.net, or rsgsv.net.

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