Why would one of our users being receiving IMAP sync errors, and how to correct?

Problem reported by Merle Wait - 1/6/2017 at 8:02 AM

Submitted

This is probably a JR SmarterMail 101 question, but I just haven't been in this territory before:

We have a client that is getting 50 -80 sync errors per day (according to them, on their outlook)
'--------------
He continually get these errors when outlook tries to sync with our email server. Sometimes I get emails and sometimes I have to login directly to the server through the web. "

ERROR LOG

8:02:15 Synchronizer Version 16.0.7571.6534

8:02:15 Synchronizing Mailbox 'xxxxx@yyyyyyy.com'

8:02:15 Synchronizing Hierarchy

8:02:38 Error in folder 'PRODUCE DRIVE LIST'

8:02:38 [800CCCD2-0-0-733]

8:02:38 Terminated in error

8:02:38 [800CCCD2-0-0-733]

If y If you

8:02:15 Synchronizer Version 16.0.7571.6534

8:02:15 Synchronizing Mailbox 'dcharron@bellsmusicshop.com'

8:02:15 Synchronizing Hierarchy

8:02:38 Error in folder 'BAND DRIVE LIST'

8:02:38 [800CCCD2-0-0-733]

8:02:38 Terminated in error

8:02:38 [800CCCD2-0-0-733]

'========================

How do I correct or determine the error issue??? I turned on the details log.. and I can see the imap details, but it is not reporting any errors on our side. They are using
Windows 10 pro, outlook 2016, single computer, no other devices

1 Reply

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Bruce Barnes Replied

1/14/2017 at 5:39 AM

This has been repeatedly discussed in these forms, so I'm only going to say this once, and not argue with you, or anyone else. Install on a 64 bit server operating system, and make,certain all .NET 4.5 updatea and patches, even the,elective .NET 4.5,patches are enabled. Update your security registry to block all DNS - now depreciated, and no longer allowed, and ENABLE TLS 1.0, 1.1, and 1.2 - per my instructions at https://portal.chicagonettech.com. Everything you'll need is there. Disabled the SmarterMail web server, and install Microsoft IIS, preferably with an SSL certificate. There are a lmited number of ports on standard OSs, and both IIS, POP, SMTP, and IMAP keep multiple ports open, for long periods of time.

Bruce Barnes ChicagoNetTech Inc brucecnt@comcast.net Phonr: (773) 491-9019 Phone: (224) 444-0169 E-Mail and DNS Security Specialist Network Security Specialist Customer Service Portal: https://portal.chicagonettech.com Website: https://www.ChicagoNetTech.com Security Blog: http://networkbastion.blogspot.com/ Web and E-Mail Hosting, E-Mail Security and Consulting

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