Why would one of our users being receiving IMAP sync errors, and how to correct?
Problem reported by Merle Wait - January 6, 2017 at 8:02 AM
Submitted
This is probably a JR SmarterMail 101 question, but I just haven't been in this territory before:
We have a client that is getting 50 -80 sync errors per day (according to them, on their outlook)
'--------------
He  continually get these errors when outlook tries to sync with our email server.  Sometimes I get emails and sometimes I have to login directly to the server through the web.  "
ERROR LOG
 

8:02:15 Synchronizer Version 16.0.7571.6534

8:02:15 Synchronizing Mailbox 'xxxxx@yyyyyyy.com'

8:02:15 Synchronizing Hierarchy

8:02:38 Error in folder 'PRODUCE DRIVE LIST'

8:02:38                  [800CCCD2-0-0-733]

8:02:38 Terminated in error

8:02:38                  [800CCCD2-0-0-733]

If y If you

8:02:15 Synchronizer Version 16.0.7571.6534

8:02:15 Synchronizing Mailbox 'dcharron@bellsmusicshop.com'

8:02:15 Synchronizing Hierarchy

8:02:38 Error in folder 'BAND DRIVE LIST'

8:02:38                  [800CCCD2-0-0-733]

8:02:38 Terminated in error

8:02:38                  [800CCCD2-0-0-733]

'========================
How do I correct or determine the error issue??? I turned on the details log.. and I can see the imap details, but it is not reporting any errors on our side. They are using
Windows 10 pro, outlook 2016, single computer, no other devices

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Bruce Barnes Replied
This has been repeatedly discussed in these forms, so I'm only going to say this once, and not argue with you, or anyone else. Install on a 64 bit server operating system, and make,certain all .NET 4.5 updatea and patches, even the,elective .NET 4.5,patches are enabled. Update your security registry to block all DNS - now depreciated, and no longer allowed, and ENABLE TLS 1.0, 1.1, and 1.2 - per my instructions at https://portal.chicagonettech.com. Everything you'll need is there. Disabled the SmarterMail web server, and install Microsoft IIS, preferably with an SSL certificate. There are a lmited number of ports on standard OSs, and both IIS, POP, SMTP, and IMAP keep multiple ports open, for long periods of time.
Bruce Barnes
ChicagoNetTech Inc
brucecnt@comcast.net

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Phone: (224) 444-0169

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