This is probably a JR SmarterMail 101 question, but I just haven't been in this territory before:
We have a client that is getting 50 -80 sync errors per day (according to them, on their outlook)
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He continually get these errors when outlook tries to sync with our email server. Sometimes I get emails and sometimes I have to login directly to the server through the web. "
ERROR LOG
8:02:15 Synchronizer Version 16.0.7571.6534
8:02:15 Synchronizing Mailbox 'xxxxx@yyyyyyy.com'
8:02:15 Synchronizing Hierarchy
8:02:38 Error in folder 'PRODUCE DRIVE LIST'
8:02:38 [800CCCD2-0-0-733]
8:02:38 Terminated in error
8:02:38 [800CCCD2-0-0-733]
If y If you
8:02:15 Synchronizer Version 16.0.7571.6534
8:02:15 Synchronizing Mailbox 'dcharron@bellsmusicshop.com'
8:02:15 Synchronizing Hierarchy
8:02:38 Error in folder 'BAND DRIVE LIST'
8:02:38 [800CCCD2-0-0-733]
8:02:38 Terminated in error
8:02:38 [800CCCD2-0-0-733]
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How do I correct or determine the error issue??? I turned on the details log.. and I can see the imap details, but it is not reporting any errors on our side. They are using
Windows 10 pro, outlook 2016, single computer, no other devices