Question asked by Dann Young - 11/10/2016 at 9:26 AM
Have I been missing something? Is there no simple way to filter messages in SmarterMail? There is a right click action menu, why is there no option in that menu to filter (or to use Outlooks term...make a rule)? Blocking individual emails or domains through settings -> filtering -> content filtering -> new, and then working your way through three pages of configuration is both tedious for support staff, and mind boggling for the average non-technical user. Can there not just be an option to right click and choose to filter that email? Is there a plug in I can add maybe?

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Von-Austin See Replied
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You can quickly block a sender within the SmarterMail web interface by right clicking the message, selecting Actions -> Blocked sender. This will add an entry to an internal blocked senders list content filter, by default this outright deletes the messages when they are from a blocked sender. Your end users can modify this to send to a junk e-mail folder, and a variety of other actions. 
You can also leverage the bayesian filtering spam check that learns based on when your users flag messages as spam\not spam. 
Von See Technical Support Supervisor SmarterTools Inc. (877) 357-6278 www.smartertools.com

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