System Administrator Edits Require Old Password
Problem reported by Adam Lewis - November 2, 2016 at 10:42 AM
Not A Problem
When editing a System Administrator account, I have to enter their old (current) password before I can save any changes I made. This doesn't seem logical. I'm the "super" admin and have no idea what their password is. That should not prevent me from changing their account.

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Von-Austin See Replied
Employee Post
Adam,
 
I'm attempting to replicate this locally.
 
I've created a new admin user using the default 'Admin' account.
 
When I go to edit this account after creation, I'm presented with New Password and Confirm password. I am not prompted for the old password.
 
Now when I sign into the newly created admin user, then navigate to Settings -> Administrator Settings, I'm asked to input the old password (for the newly created admin account) then the new password, and confirmation. Please note that this is ONLY encountered when editing the admin as the non-default admin account. You should not be able to change any of the administrator accounts while signed into the non-default admin. 
 
Could you please provide me with the steps you had taken to reproduce this issue ?
 
 
Von See
Technical Support Supervisor
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
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Adam Lewis Replied
Very odd. I cannot replicate the problem either now, but when I first created a new user account I needed them to not have impersonate access (and couldn't deselect it, per my other thread) so I went back in immediately after creating the user and deselected the "impersonate" option and then was prompted to enter the old password of the user. Now the "old password" field doesn't even show. Very weird.
0
Von-Austin See Replied
Employee Post
Adam, that is odd. I didn't experience the same behavior on first creation. Seems potentially like a timing issue.

If you experience it again, please let me know the steps taken and I will be glad to get this written up as a bug.
Von See
Technical Support Supervisor
SmarterTools Inc.
(877) 357-6278
www.smartertools.com

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