Why do I get a Failed - Network error message when I try to export Contacts?
Question asked by James Tieman - November 1, 2016 at 11:50 AM
Answered
It doesn't matter if I'm logged in as System Admin, Domain Admin or just a user.  I can even be on the server itself.  When I try to export the Global Address List, it offers contacts.csv as a file name, but immediately says, Failed - Network error.
 
 

12 Replies

Reply to Thread
1
Larry Duran Replied
Employee Post Marked As Answer
Hello James, I recently fixed an issue with this but it will not be out until the next minor release.  I'll message you a link to an early release build that will solve this problem for you.
Larry Duran
Software Developer
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
0
JAMES NG Replied
Hi Larry, My version is 11.7.5318 and i also encountered the same exporting issue. Is there any way to fix it?
0
Same problem 15.3.6109
0
Larry Duran Replied
Employee Post
This fix was published in the latest minor release 15.5.6222 on Jan 13, 2017. I'd recommend to update to this build and verify the fix works in your environment.
Larry Duran
Software Developer
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
0
Thank you!
0
Mahesh Chavan Replied
I am having the same issue with 15.7
1
I am having the same issue when I export them with Disk Usage Summary in smartermail 15.7
0
Nathalie V Replied
Has this ever been resolved on 15.x?

We upgraded from SmarterMail Version 15.3.6109, to SmarterMail Version 15.7.6855, and still getting a Network Error when trying to export a CSV report.

0
Robert Emmett Replied
Employee Post
Mahesh and Nathalie, I am able to successfully export disk usage summary as a CSV report at the system, domain, and user levels.  Are there any particular steps you are taking to replicate this behavior?
Robert Emmett
Software Developer
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
0
Nathalie V Replied
Hi Robert,

We just go to the domain in Smartermail and then:

Reports > Domain Summary Reports > Traffic Reports > Disk Usage > Export > CSV - Comma Separated Values > OK 

[Failed - Network error] 


0
Nathalie V Replied
Just to update, so far we might have narrowed it down to a Google Chrome issue.
0
Robert Emmett Replied
Employee Post
Nathalie, I open a ticket with you containing a link for a custom build that should fix the issue.
Robert Emmett
Software Developer
SmarterTools Inc.
(877) 357-6278
www.smartertools.com

Reply to Thread