Why do I get a Failed - Network error message when I try to export Contacts?

Question asked by James Tieman - 11/1/2016 at 11:50 AM

Answered

It doesn't matter if I'm logged in as System Admin, Domain Admin or just a user. I can even be on the server itself. When I try to export the Global Address List, it offers contacts.csv as a file name, but immediately says, Failed - Network error.

12 Replies

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Larry Duran Replied

11/2/2016 at 7:46 AM

Employee Post Marked As Answer

Hello James, I recently fixed an issue with this but it will not be out until the next minor release. I'll message you a link to an early release build that will solve this problem for you.

Larry Duran Software Developer SmarterTools Inc. (877) 357-6278 www.smartertools.com

JAMES NG Replied

12/20/2016 at 7:15 PM

Hi Larry, My version is 11.7.5318 and i also encountered the same exporting issue. Is there any way to fix it?

Dmytro Neschetnyi Replied

1/18/2017 at 12:00 AM

Same problem 15.3.6109

Larry Duran Replied

1/18/2017 at 9:16 AM

Employee Post

This fix was published in the latest minor release 15.5.6222 on Jan 13, 2017. I'd recommend to update to this build and verify the fix works in your environment.

Larry Duran Software Developer SmarterTools Inc. (877) 357-6278 www.smartertools.com

Dmytro Neschetnyi Replied

1/19/2017 at 1:21 AM

Thank you!

Mahesh Chavan Replied

10/6/2017 at 5:49 AM

I am having the same issue with 15.7

Mahesh Chavan Replied

11/3/2017 at 12:49 AM

I am having the same issue when I export them with Disk Usage Summary in smartermail 15.7

Nathalie V Replied

10/19/2018 at 5:09 AM

Has this ever been resolved on 15.x?

We upgraded from SmarterMail Version 15.3.6109, to SmarterMail Version 15.7.6855, and still getting a Network Error when trying to export a CSV report.

Employee Replied

10/19/2018 at 6:44 AM

Employee Post

Mahesh and Nathalie, I am able to successfully export disk usage summary as a CSV report at the system, domain, and user levels. Are there any particular steps you are taking to replicate this behavior?