completed (Delivered) Filter: None = should be in inbox, not junk mail?
Question asked by CCC - 10/19/2016 at 8:46 AM
I have a customer that is reporting that several of their messages are being caught by our spam filters, however the delivery logs for the message in question states that they were delivered without any filters being applied.
completed (Delivered) Filter: None
Does SmarterMail provide any logging that shows users marking mail as "not spam"?  I'm hoping that would prove or disprove that the user is releasing the message from the junk mail filter on the smartermail server as they claim to be.

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Von-Austin See Replied
Employee Post
SmarterMail does not have any logging indicating the user had marked an item as Not Spam. This would only effect the system if bayesian filtering is used in your environment. 
Since the delivery session shows it completed, and was not marked as spam it's hard to say how the items was actually moved into the Junk mail folder. 
Does this user happen to use Outlook synced up via IMAP ? Outlook will move items to the junk mail filter if this functionality is enabled within their Outlook profile. 
Von See Technical Support Supervisor SmarterTools Inc. (877) 357-6278 www.smartertools.com
CCC Replied
Good question. I'll look into the Outlook IMAP possibility.

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