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I have a customer that is reporting that several of their messages are being caught by our spam filters, however the delivery logs for the message in question states that they were delivered without any filters being applied.
completed (Delivered) Filter: None
Does SmarterMail provide any logging that shows users marking mail as "not spam"? I'm hoping that would prove or disprove that the user is releasing the message from the junk mail filter on the smartermail server as they claim to be.