URIBL/RBL Attention needed?

Question asked by Jay Altemoos - 10/18/2016 at 6:42 AM

Unanswered

Looking through my antispam section this morning in SM I see 2 URIBL's listed as attention needed? What exactly does this mean? Both have 12,000ms listed but I have seen this before and nothing like this ever showed up. Does this mean the RBL is throttling us or does this mean they are having issues on their side?

Attention needed is vague. Attempted to look through my logs in SM by feedling it the URIBL that is listed as needing attention but I get not results. It would be nice to have a separate security report to look at to pinpoint a issue like this specifically. My only guess is that the delay in MS that is being reported back is what is tripping the notification. Am I correct in thinking this or is there another issue I should be looking at?

URIBL.com are the 2 listed and attention needed.

4 Replies

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Bruce Barnes Replied

10/18/2016 at 7:18 AM

Whst are the DNS servers listedcin SmarterMail, and are you caching DNS data Try changing to GOOGLE DNS: 8.8 8.8 and 8.8.4.4. YouYou can also use 208.67.222.222 and 208.67.220.220. Additionally, make certain you2on the latest version of SmarterMail 14.X or 15.X. Earlier versions were not properly checking the secondary DNS records when the primary failed.

Bruce Barnes

ChicagoNetTech Inc

brucecnt@comcast.net

Phonr: (773) 491-9019

Phone: (224) 444-0169

E-Mail and DNS Security Specialist

Network Security Specialist

Customer Service Portal: https://portal.chicagonettech.com

Website: https://www.ChicagoNetTech.com

Security Blog: http://networkbastion.blogspot.com/

Web and E-Mail Hosting, E-Mail Security and Consulting

Jay Altemoos Replied

10/18/2016 at 8:11 AM

Hey Bruce. I have DNS set to our own DNS servers we have at the office. Our SM is on Version 14.5.5907, so we are behind on updates. I will have to schedule an update. I checked the spam administration again just now and the Attention Needed has cleared itself up. So I am going to schedule an update and inform our users of temporary downtime.

Thank you for the suggestions Bruce. I appreciate it.

Bruce Barnes Replied

10/18/2016 at 11:33 AM

In my experience, using a,provider's DNS servers is never a good idea. You should setup your own - there are many free, some ask for annual donations. Almost all of them function better than a managed hosting server - for a large variety of reasons. We,run our own, internal, on NS1.CHIGONETTECH.COM, and a secondary, offsite, out east somewhere, NS2.AFRAID. ORG Any changes we maje tk NS1 are automatically applied to NS2, and that is,one of the kwys to our antispam measures - total control of our products and services, enabling us to do quicker troubleshooting, faster diagnosis, and check off problems - frequently before the,customer is,even aware there's been an issue. Coupled with SmarterTools SMTP, IMAP, and DELIVERY logs, there's not much which can get past Shirlok "SmarterMail" Holmes!

Bruce Barnes

ChicagoNetTech Inc

brucecnt@comcast.net

Phonr: (773) 491-9019

Phone: (224) 444-0169

E-Mail and DNS Security Specialist

Network Security Specialist

Customer Service Portal: https://portal.chicagonettech.com

Website: https://www.ChicagoNetTech.com

Security Blog: http://networkbastion.blogspot.com/

Web and E-Mail Hosting, E-Mail Security and Consulting

Jay Altemoos Replied

10/18/2016 at 2:07 PM

Hey Bruce sorry if my answer wasn't clear. We are not using a provider's DNS, we have our own DNS servers specifically. Both servers are located here at our office.

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