Only four icons in left menu moving ST to a new server
Problem reported by stefano castagna - October 17, 2016 at 6:14 AM
Submitted
Hi, I'm moving ST to a new server, old server was on ver.11.1 windows server 2008 R2 new server has 12.3 Windows server 2012.
After the installation, when I log on as administrator, I see only 4 icons: new ticket, live chat, reports and settings.
 
I've tried installing on clean directory, with the existing database, with the same result.
 
Is this because the installation isn't activated yet?
 
Thanks
Vic
 
 
 
 
 

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Rod Lasky Replied
Employee Post
Hi Stefano.  Once you re-activate the license, you should see the rest of the icons.
Rod Lasky
Technical Support Specialist
SmarterTools Inc.
(877) 357-6278
www.smartertools.com

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