Only four icons in left menu moving ST to a new server
Problem reported by stefano castagna - October 17, 2016 at 6:14 AM
Hi, I'm moving ST to a new server, old server was on ver.11.1 windows server 2008 R2 new server has 12.3 Windows server 2012.
After the installation, when I log on as administrator, I see only 4 icons: new ticket, live chat, reports and settings.
I've tried installing on clean directory, with the existing database, with the same result.
Is this because the installation isn't activated yet?

1 Reply

Reply to Thread
Rod Lasky Replied
Employee Post
Hi Stefano.  Once you re-activate the license, you should see the rest of the icons.
Rod Lasky
Technical Support Specialist
SmarterTools Inc.
(877) 357-6278

Reply to Thread