Spam quarantine question

Question asked by Jay Altemoos - 10/5/2016 at 1:31 PM

Answered

This might be a stupid question, but I am going to ask anyways. What is the Spam Quarantine section used for under the spool section? Is this for outgoing spam? The reason I ask is because I see that the SM spam filtering is trapping spam but this screen never shows anything. It's always shows 0.

I was hoping that maybe it was for incoming spam and I could search through to find out if an email got trapped for a particular user instead of sifting through my delivery logs.

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Linda Pagillo Replied

10/5/2016 at 1:44 PM

Marked As Answer

Hi Jay. This should answer your question... https://portal.smartertools.com/kb/a2699/enable-spam-quarantine.aspx

Linda Pagillo Mail's Best Friend Email: linda.pagillo@mailsbestfriend.com Web: www.mailsbestfriend.com Authorized SmarterTools Reseller Authorized Message Sniffer Reseller

Jay Altemoos Replied

10/5/2016 at 1:56 PM

Hi Linda. Thank you for chiming in. That answered my question. Thank you. It appears it's only for outgoing spam and nothing trapped by SM that is incoming to a user. It could be a handy feature to include both or have a separate section a system admin could look at fir specific spam that was incoming.

Linda Pagillo Replied

10/5/2016 at 3:05 PM

You're welcome Jay. Yes, I agree with you there! Perhaps SmarterTools will add inbound in a future release.

Linda Pagillo Mail's Best Friend Email: linda.pagillo@mailsbestfriend.com Web: www.mailsbestfriend.com Authorized SmarterTools Reseller Authorized Message Sniffer Reseller

Patrick Kraus Replied

9/4/2017 at 5:32 AM

Agreed, this would be a great feature. We have fairly strict SPAM rules so we occasionally have false positives and it would be great to be able to retrieve these mails.

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