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I am currently writing a small utility to allow very easy logging if IT faults from staff. However I am unable to add attachments to a ticket using the api (I have got ticket creation and the custom fields updating working).
When it attempts to make the SOAP post I get a Internal Server Error 500 as a response. Is there any logs on the server side that I can view to see why the API is not accepting the attachment. Also the size of the attachment is only 1kb.
Any thoughts or ideas would be greatly appreciated.