Cyren and ClamAV

Question asked by Brian Ellwood - 8/24/2016 at 7:31 AM

Answered

We just purchased Cyren and I wanted to know if I should now disable ClamAV or is it safe to run both?

On a side note, what happened to live chat?

You used to be able to interact with the ST staff via chat which made asking simple questions very easy.

Is that now gone in lieu of burning support tickets or asking the community?

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Matt Petty Replied

8/24/2016 at 8:08 AM

Employee Post

It should be available to you in the bottom right hand corner. Is there a live chat button there for you?

Matt Petty Senior Software Developer SmarterTools Inc. www.smartertools.com

Matt Petty Replied

8/24/2016 at 8:08 AM

Employee Post Marked As Answer

You can run both if you wish, you may wanna adjust your scoring if you are getting false positives.

Matt Petty Senior Software Developer SmarterTools Inc. www.smartertools.com

Brian Ellwood Replied

8/24/2016 at 8:30 AM

It only prompted me to submit a ticket after filling out the form and not seeing a solution in the KB.

Perhaps there were simply no agents online but the presentation of that information appears to be missing...

Last version of the corporate site clearly indicated if agents were online and available

Brian Ellwood Replied

8/24/2016 at 8:30 AM

Matt I can see where to set scoring limits for SPAM but not viral?

Matt Petty Replied

8/24/2016 at 8:44 AM

Employee Post

oh I see, yea. If either report a virus it will be pulled. There is no problem running both, especially if your checking viruses.

Matt Petty Senior Software Developer SmarterTools Inc. www.smartertools.com

Brian Ellwood Replied

8/24/2016 at 9:13 AM

Awesome, thanks =)

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