Cyren and ClamAV
Question asked by Brian Ellwood - August 24, 2016 at 7:31 AM
Answered
We just purchased Cyren and I wanted to know if I should now disable ClamAV or is it safe to run both?
 
On a side note, what happened to live chat?
 
You used to be able to interact with the ST staff via chat which made asking simple questions very easy.
 
Is that now gone in lieu of burning support tickets or asking the community?

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Matt Petty Replied
Employee Post
It should be available to you in the bottom right hand corner. Is there a live chat button there for you?
Matt Petty
Software Developer
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
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Matt Petty Replied
Employee Post Marked As Answer
You can run both if you wish, you may wanna adjust your scoring if you are getting false positives.
Matt Petty
Software Developer
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
0
Brian Ellwood Replied
It only prompted me to submit a ticket after filling out the form and not seeing a solution in the KB.

Perhaps there were simply no agents online but the presentation of that information appears to be missing...

Last version of the corporate site clearly indicated if agents were online and available
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Brian Ellwood Replied
Matt I can see where to set scoring limits for SPAM but not viral?
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Matt Petty Replied
Employee Post
oh I see, yea. If either report a virus it will be pulled. There is no problem running both, especially if your checking viruses.
Matt Petty
Software Developer
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
0
Brian Ellwood Replied
Awesome, thanks =)

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