Integration with some kind of remote desktop utility like logmein
Idea shared by Marc Frega - August 19, 2016 at 8:56 AM
Under Consideration
Hiya,
 
While I appreciate the help desk software and am a customer of Smartermail, I really need to be able to have help desk software that integrates LogMeIn or replaces it. I service around 600PCs using LogMeIn now. I would love to be able to have people come to my chat on the website using smartertrack and be able to launch a remote desktop session of some sort.  Is there any plans for this or maybe someone else chime in and agree with me! thanks
 
 

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I doubt that SmarterTools will ever create a "Remote Control" feature, that is a whole different service all together. But there are services out there tailored for "Remote Assistance". I used to use LogMeIn myself (at an individual level, not for wide-support), recently I terminated my account because their service price changes became cost prohibitive for me.

Have you looked into BOMGAR? That have "embeddables" and "APIs" that can be used to create links in your own website (like SmarterTrack) that customers can use to initiate remote support requests (https://www.bomgar.com/remote-support/features#embeddables).

Hope this helps.

- Ben
____________________________________
Ben Santiardo, Programmer Analyst
Eastern Suffolk BOCES
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Take a look at ScreenConnect.com.
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Hello everyone, I know this is an older topic, but for us it's still a desired one.

We perform around 13k remote sessions per year using LogMeIn. Having a "Start remote" agent side / "Accept remote" client side, button, in SmarterTrack chat, to start a remote session using LogMeIn is a very wanted "integration" for us, so we upvoted the idea.

Thank you.
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I agree that it would be great to be able to have a Start Remote button in chat that could hyperlink to the specified URL for that particular department (Thinking flexibility and where to set it up).  Seems like a very simple feature to integrate, without needing to actually write your own remote tool.
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Ben, you are correct.  Remote Control is very complicated and is normally a product or service in itself.  We anticipate partnering with a company or two and integrating into SmarterTrack.

We have a number of minors were going to release along with general cleanup for the remainder of the year.  After that, we will doing adding new features and releasing them every month.  Every release will be smaller but much more tested and focused.  The frequency is so that there are no shocks with MASSIVE changes an customers can get access to features much sooner!

Tim Uzzanti
CEO
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
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The remote support application company we use is
We would love to see integration with the product so it becomes a seamless operation

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