Hello everyone, I know this is an older topic, but for us it's still a desired one.

We perform around 13k remote sessions per year using LogMeIn. Having a "Start remote" agent side / "Accept remote" client side, button, in SmarterTrack chat, to start a remote session using LogMeIn is a very wanted "integration" for us, so we upvoted the idea.

Thank you.

I agree that it would be great to be able to have a Start Remote button in chat that could hyperlink to the specified URL for that particular department (Thinking flexibility and where to set it up).  Seems like a very simple feature to integrate, without needing to actually write your own remote tool.

Ben, you are correct.  Remote Control is very complicated and is normally a product or service in itself.  We anticipate partnering with a company or two and integrating into SmarterTrack.

We have a number of minors were going to release along with general cleanup for the remainder of the year.  After that, we will doing adding new features and releasing them every month.  Every release will be smaller but much more tested and focused.  The frequency is so that there are no shocks with MASSIVE changes an customers can get access to features much sooner!

The remote support application company we use is

We would love to see integration with the product so it becomes a seamless operation