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While I appreciate the help desk software and am a customer of Smartermail, I really need to be able to have help desk software that integrates LogMeIn or replaces it. I service around 600PCs using LogMeIn now. I would love to be able to have people come to my chat on the website using smartertrack and be able to launch a remote desktop session of some sort. Is there any plans for this or maybe someone else chime in and agree with me! thanks