Folder auto-clean inactive rule running
Problem reported by Iacovos Zachariades - August 10, 2016 at 11:55 AM
Being Fixed
Since upgrading to SmarterMail Enterprise Edition Version 15.2.6039, certain mailbox owners began complaining about missing mail from their "Sent Items" folder. There were 3 inactive and 2 active folder auto-clean rules set globally, with domains and user typically allowed to override. The two active rules were set to clean the "Deleted Items" folder and the "Junk E-Mail" folder. One of the inactive rules cleaned "Sent Items" down to a certain size. Of the users that complained, none of them showed additional auto-clean rules for the domain or the individual mailboxes.
 
It wasn't until I turned up the detail level for logging auto-clean folders that I got the first clue of what was actually happening. We were restoring mail back to customers, only to see the messages disappear again. The logs correlated times with "Removed XXXX email(s) from folder sent items" for the mailboxes in question. 
 
I have since removed the inactive rules, and for another measure, stopped allowing domains to override the settings. What is going on here?

6 Replies

Reply to Thread
0
Bruce Barnes Replied
Check to see if the individual users have thier own rules setup. You will have to impersonate esch yser to do so, but when only a few users complain, it's usually something they created themselves
Bruce Barnes
ChicagoNetTech Inc
brucecnt@comcast.net

Phonr: (773) 491-9019
Phone: (224) 444-0169

E-Mail and DNS Security Specialist
Network Security Specialist

Customer Service Portal: https://portal.chicagonettech.com
Website: https://www.ChicagoNetTech.com
Security Blog: http://networkbastion.blogspot.com/

Web and E-Mail Hosting, E-Mail Security and Consulting
0
Iacovos Zachariades Replied
This was checked, but was not the case. As mentioned in the original post, the users were each only using the 2 rules set globally, with no overrides.
0
Bruce Barnes Replied
What about personal roiting or filtering rules?
Bruce Barnes
ChicagoNetTech Inc
brucecnt@comcast.net

Phonr: (773) 491-9019
Phone: (224) 444-0169

E-Mail and DNS Security Specialist
Network Security Specialist

Customer Service Portal: https://portal.chicagonettech.com
Website: https://www.ChicagoNetTech.com
Security Blog: http://networkbastion.blogspot.com/

Web and E-Mail Hosting, E-Mail Security and Consulting
0
Iacovos Zachariades Replied
None were set. The folder auto-clean logs, once I turned them on, showed the messages were being removed by that process. But the only rule that referenced the Sent Items folder at all, was the inactive rule at the global level.
0
Rod Lasky Replied
Employee Post
Hi Locovos.  There's a known issue where the auto-clean rule will fire, even if that rule is not marked enabled.  This will be fixed in our next minor release.  
Rod Lasky
Technical Support Specialist
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
0
Iacovos Zachariades Replied
Thank you for confirming the bug. This one put us on a wild ride.

Reply to Thread