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Downloading reported SPAM emails as a ZIP file
Question asked by Mahesh Bisesar - 8/9/2016 at 6:09 AM
Answered
I have customers reporting spam to us by forwarding the messages with full headers as an EML file attachment.  I can download each EML file in to a text editor and view the contents without any issues.  But if I try to download the entire batch of files by clicking "Download All Attachments" it does download but the file is always corrupted.  I don't have this problem with any other files or attachments.
 
Has anyone else had this type of problem?

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Andrea Free Replied
8/10/2016 at 9:05 AM
Employee Post
Hi Mahesh. Can you please let me know the complete version number you're running? This can be found in the upper right corner of the interface by going to Help > About SmarterMail. I will try to replicate this behavior.
Andrea Free SmarterTools Inc. 877-357-6278 www.smartertools.com
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Mahesh Bisesar Replied
8/10/2016 at 9:19 AM
Version 15.2.6039
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Andrea Free Replied
8/10/2016 at 11:03 AM
Employee Post
Thank you, Mahesh.
 
I took a few moments to try and replicate this behavior, but I was unable to. Here are the steps I took on my test installation running 15.2.6039:
 
  • Logged in as the System Admin and managed a Domain. 
  • Impersonated a user to access their Junk Email folder. 
  • Checkmarked 4-10 messages and chose to Forward to send the EML files to the Domain Admin. 
  • Once in the Domain Admin's mailbox, I clicked Download All Attachments and opened the compressed file in Finder.
  • I was able to open and view the contents for each file by choosing Open With > TextEdit. 
  • I also downloaded each file individually and was met with the same results. 
I can also attempt to replicate this using the same browser you're in. Can you let me know which you've tried? 
 
If I'm unable to replicate this, I would encourage you to submit a ticket to our Support Department so they can troubleshoot this directly. It may be a bug in the software; however, it could also be an issue specific to your installation. (In the case that this is a bug, your ticket would be refunded back to you.)

Thanks!
Andrea Free SmarterTools Inc. 877-357-6278 www.smartertools.com
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Mahesh Bisesar Replied
8/10/2016 at 12:29 PM
I tried this in Firefox and Chrome.
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Andrea Free Replied
8/10/2016 at 1:08 PM
Employee Post Marked As Answer
Thank you, Mahesh. I was unfortunately unable to replicate this as a bug, and I would ask that you please submit a ticket to our Support Department for further inspection. To submit a ticket to Support:
 
  1. Ensure you're logged in and click on the Tickets button up above
  2. Click on Start Ticket
  3. Choose the Support Department and click Continue
  4. Enter your installation details and a description of the issue
  5. Submit the ticket
A support agent will be assigned the ticket and continue to troubleshoot this problem with downloading all attachments.
 
Thank you,
Andrea Free SmarterTools Inc. 877-357-6278 www.smartertools.com
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