Monitor email spool
Question asked by Michael Woffenden - July 28, 2016 at 6:43 AM
Answered
We self-host ST and therefore have full access to the ST database.
 
We'd like to setup a scheduled task outside of ST to monitor the incoming and outgoing emails -- to make sure that emails are not getting stuck in either direction.
 
Which database table(s) should we look at?

Michael Woffenden, Founder and President, Information Results Corporation

SmarterTrack licensee since 2008

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Rod Lasky Replied
Employee Post Marked As Answer
Hi Mike.  SmarterTrack doesn't have a DB table specifically for the spool.  You would need to monitor the spool folder itself at C:\Program Files (x86)\SmarterTools\SmarterTrack\MRS\App_Data\Spool
Rod Lasky
Technical Support Specialist
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
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Does this folder include both incoming and outgoing messages?

Michael Woffenden, Founder and President, Information Results Corporation

SmarterTrack licensee since 2008

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Andrea Rogers Replied
Employee Post
Michael, this folder should contain IN and OUT folders where you can review the incoming and outgoing messages separately.

Andrea Rogers
Communications Specialist
SmarterTools Inc.
(877) 357-6278

www.smartertools.com

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Ok thanks Andrea!

Michael Woffenden, Founder and President, Information Results Corporation

SmarterTrack licensee since 2008

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We're still having issues with outgoing mail.  I see this frequently in the SMTP log:
  • [37227241] The smtp session has timed out.
Is there any way to monitor incoming and outgoing email via the ST API?

Michael Woffenden, Founder and President, Information Results Corporation

SmarterTrack licensee since 2008

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