Outgoing Blocked Due to Spam
Question asked by Ruth Moore - July 19, 2016 at 12:13 PM
When someone is flagged for outgoing Spam from your admin settings, how do you ID they were blocked and how do you release them early? 

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Rod Lasky Replied
Employee Post
Hi Ruth,  If a message is blocked during outbound delivery, it should be located in a quarantine folder in Manage >> Spool >> Spam Quarantine.  If the message is legitimate, you can click Actions >> Resend.
Rod Lasky
Technical Support Specialist
SmarterTools Inc.
(877) 357-6278
Ruth Moore Replied
It wont even let the user send. When in web interface, red bar comes up saying they were flagged and wont let send. I assume this is because they hit a throttle level. The question is how do we as admins release this manually, is it possible? 

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