Outgoing Blocked Due to Spam

Question asked by Ruth Moore - 7/19/2016 at 12:13 PM

Unanswered

When someone is flagged for outgoing Spam from your admin settings, how do you ID they were blocked and how do you release them early?

2 Replies

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Employee Replied

7/19/2016 at 3:31 PM

Employee Post

Hi Ruth, If a message is blocked during outbound delivery, it should be located in a quarantine folder in Manage >> Spool >> Spam Quarantine. If the message is legitimate, you can click Actions >> Resend.

Ruth Moore Replied

7/22/2016 at 5:35 AM

It wont even let the user send. When in web interface, red bar comes up saying they were flagged and wont let send. I assume this is because they hit a throttle level. The question is how do we as admins release this manually, is it possible?

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