Display the number of chats and emails in user's details window
Idea shared by Radu Pirvu - July 14, 2016 at 3:51 AM
Proposed
When opening the user's details window SmarterTrack to display total the number of chats and emails for that respective user.

5 Replies

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1
Hi Radu,
 
For clarification: Is your request simply to add a flag displaying the total number of items for the tabs in the User Details window (Tickets, Live Chats, Calls, Surveys, etc.)? 

Andrea Rogers
Communications Specialist
SmarterTools Inc.
(877) 357-6278

www.smartertools.com

0
Hi Andrea,

A flag showing the number for each item in the User Details window, meaning how many interactions so far for this user on chat, how many tickets, how many calls, how many surveys if applicable etc.

Hope is clear now.

Thanks,
Radu
0
Thanks Radu, I thought that's what you were requesting. Seems simple enough to include! Other users can show their support by voting up this thread.

Andrea Rogers
Communications Specialist
SmarterTools Inc.
(877) 357-6278

www.smartertools.com

0
Thank you for your reply.
Is there any target of number of votes in order to take this simple idea into consideration and implement it?

Thanks,
Radu
0
Hi Radu! There's not a set number of votes required to make it happen. Our developers will discuss this addition and would likely include it in a minor release, if implemented.

Andrea Rogers
Communications Specialist
SmarterTools Inc.
(877) 357-6278

www.smartertools.com

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