So where is SmarterTrack 13 Beta?
Question asked by Jeremy Wesley - June 29, 2016 at 7:35 AM
Answered
I received an email last December stating 
"Are you ready for 2 major releases of all 3 products in the FIRST HALF of 2016?"
 
We have not even upgraded to version 12 because we felt it was a lack luster release. 
The top two things that we want to see are better mobile UI, and Rest API W/json for integration with zapier.
 
No one at smartertools seem to want to comment on these long time issues with the product.
 
Would be nice if someone could share a road map.
 
 

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2
Tim Uzzanti Replied
Employee Post
Jeremy,
 
Many of these answers have been provided numerous times on the community.
 
In addition, we have offered customers the ability to participate in the focus group for the next majors by simply requesting access via sales@smartertools.com.
 
The first major release will be SmarterMail.  The entire SmaterMail platform is exposed via API.  The web interface is entirely new (join the focus group) and uses the API.  The web interface scales down to mobile meaning that all functionality is now available on a mobile browser.
 
 
Tim Uzzanti
CEO
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
1
I see that SmarterMail 16 has recently been released (congratulations on that!).
 
Back to SmarterTrack, what's the v13 status at this point? It's been almost a year since your last reply, I thought it'd to beneficial to the SmarterTrack users to have an update on this.
 
Thanks!
0
So I may be more than a 'slow' to the party.....
But is there a road-map or a list of things for change on ST 13??
I have a few key things that have been brought up in this community before.. and was keen to know where/what items were being addressed.
 
Also.. there is always a mention of focus groups; user groups. et al... where does one sign up for that?
 
3
Tim Uzzanti Replied
Employee Post
We will be announcing the BETA shortly!
 
SmarterTrack 13 is a significant behind the scenes update.  We have done a TON of optimizations and performance improvements.  Were also cleaning up the User Interface a bit and offering some new Skins.  We have about 75 other little features as well.
 
We also focused on improving all aspects of Chat (Internal Chat, Live Chat with customers etc.) to use newer technologies such as SingalR etc.  We have a new interface for chat so you can manage more chats concurrently.
 
SmarterTrack was at a point where we wanted to improve some of its foundation so we could continue to build upon it.  Its a powerful product with a TON of features and some of those features get lost or are more difficult to use than they should be.
 
Were NOT going through a major reconstruction like we did with SmarterMail but still reviewing the product as a whole which will extend beyond this release.
 
Expect some news in the community within a few weeks.
Tim Uzzanti
CEO
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
0
Hi
have you added ability to change default font for editor and also default font for portal?
we are waiting for this for 2 years,
have you added ability to enable 2-Step Verification?
0
So I notice that the SM portal is running on SM13.x   
Did I miss the announcement on SM13.x  or the beta thereof ??
1
Derek Curtis Replied
Employee Post
FYI: The SmarterTrack 13.x BETA is now live. Check our blog for more information and to sign up for your BETA key: https://www.smartertools.com/blog/2017/09/22-SmarterTrack-13-BETA
 
And here's the Community topic for discussing the BETA: https://portal.smartertools.com/community/search.aspx?tagID=47046&sortBy=0
 
Thanks, everyone, for your interest!
Derek Curtis
COO
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
0
So still no Active directory integration in SmarterTrack! i dont get it yet why this feature not added yet. i would have changed long time ago from servicedesk to SmarterTrack if this feature was available but still nothing.
2
Not sure what you mean by 'No Active Directory Integration'.  We use AD on both the Free version of ST. v11x; and on ST Enterprise 12x.  

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