So where is SmarterTrack 13 Beta?
Question asked by Jeremy Wesley - June 29, 2016 at 7:35 AM
Answered
I received an email last December stating 
"Are you ready for 2 major releases of all 3 products in the FIRST HALF of 2016?"
 
We have not even upgraded to version 12 because we felt it was a lack luster release. 
The top two things that we want to see are better mobile UI, and Rest API W/json for integration with zapier.
 
No one at smartertools seem to want to comment on these long time issues with the product.
 
Would be nice if someone could share a road map.
 
 

25 Replies

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2
Tim Uzzanti Replied
Employee Post
Jeremy,
 
Many of these answers have been provided numerous times on the community.
 
In addition, we have offered customers the ability to participate in the focus group for the next majors by simply requesting access via sales@smartertools.com.
 
The first major release will be SmarterMail.  The entire SmaterMail platform is exposed via API.  The web interface is entirely new (join the focus group) and uses the API.  The web interface scales down to mobile meaning that all functionality is now available on a mobile browser.
 
 
Tim Uzzanti
CEO
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
0
mark Replied
And when Smartermail begin the beta?
0
Shaun Peet Replied
@Tim - on behalf of several unhappy SmarterMail customers, I ask that you comment on this thread http://portal.smartertools.com/community/a87728/show-password-in-15_x.aspx so that we can make the appropriate plans for the future.
0
@Tim - late last year you got us to renew the subscription by promising version 12 and version 13 of SmarterTrack delivered in 2016. Provided that now is October and our subscription is to expire in a couple of months, are you expecting to release SmarterTrack 13 by the end of the year? Thanks!
0
Derek Curtis Replied
Employee Post
Hi, Serge. SmarterTrack 12.x was released in March and we're on track for the BETA of SmarterTrack 13.x next quarter with the full release in Q1 of 2017. The changes we're making to several areas of all of our products are pretty significant but we're putting in the hours to make them worthwhile.
Derek Curtis
COO
SmarterTools Inc.
(877) 357-6278
0
Hi Derek, of what you promised above, the "next quarter" is long gone and the Q1 2017 is ending in a week. Still, no SmarterTrack Beta 13.x and clearly you are not "full" releasing it Q1 of 2017... Do you have updated target dates? Thanks!
1
Serge Baranovsky Replied
I see that SmarterMail 16 has recently been released (congratulations on that!).
 
Back to SmarterTrack, what's the v13 status at this point? It's been almost a year since your last reply, I thought it'd to beneficial to the SmarterTrack users to have an update on this.
 
Thanks!
0
Derek Curtis Replied
Employee Post
Serge - take a look at this thread: https://portal.smartertools.com/community/a89028/smartertrack-chat-improvement-suggestions.aspx

We have a framework for SmarterTrack 13 and should have more news on it in the coming weeks.
Derek Curtis
COO
SmarterTools Inc.
(877) 357-6278
0
Serge Baranovsky Replied
Derek, thanks for the update. We don't use Chat and I will comment in that thread why.

BTW, I have noticed you updated your portal site to a secure HTTPS link while email notifications still point to the HTTP location. It took me a few minutes to figure while why I wasn't able to login when clicking the link in the email.
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Serge Baranovsky Replied
Update: you may want to change the link above to HTTPS as well
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Derek Curtis Replied
Employee Post
Thanks, Serge. I've updated the link and I'll look into the notifications as well. Thanks for pointing it out.
Derek Curtis
COO
SmarterTools Inc.
(877) 357-6278
0
Merle Wait Replied
So I may be more than a 'slow' to the party.....
But is there a road-map or a list of things for change on ST 13??
I have a few key things that have been brought up in this community before.. and was keen to know where/what items were being addressed.
 
Also.. there is always a mention of focus groups; user groups. et al... where does one sign up for that?
 
3
Tim Uzzanti Replied
Employee Post
We will be announcing the BETA shortly!
 
SmarterTrack 13 is a significant behind the scenes update.  We have done a TON of optimizations and performance improvements.  Were also cleaning up the User Interface a bit and offering some new Skins.  We have about 75 other little features as well.
 
We also focused on improving all aspects of Chat (Internal Chat, Live Chat with customers etc.) to use newer technologies such as SingalR etc.  We have a new interface for chat so you can manage more chats concurrently.
 
SmarterTrack was at a point where we wanted to improve some of its foundation so we could continue to build upon it.  Its a powerful product with a TON of features and some of those features get lost or are more difficult to use than they should be.
 
Were NOT going through a major reconstruction like we did with SmarterMail but still reviewing the product as a whole which will extend beyond this release.
 
Expect some news in the community within a few weeks.
Tim Uzzanti
CEO
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
0
hamed khadem Replied
Hi
have you added ability to change default font for editor and also default font for portal?
we are waiting for this for 2 years,
have you added ability to enable 2-Step Verification?
0
Merle Wait Replied
So I notice that the SM portal is running on SM13.x   
Did I miss the announcement on SM13.x  or the beta thereof ??
0
Tim Uzzanti Replied
Employee Post
Were about ready for a BETA release. Testing internally before releasing to Public. Exciting changes.
Tim Uzzanti
CEO
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
0
Tim Uzzanti Replied
Employee Post
The portal was not our focus. The management area has seen significant changes and improvements. Were focused on simplifying but enhancing the management side of SmarterTrack with 13.x... More to come shortly. We are testing internally and will be releasing more information in a couple weeks.
Tim Uzzanti
CEO
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
0
Is there a release date (an actual date) for the release of the Beta?

Michael Woffenden, Founder and President, Information Results Corporation

SmarterTrack licensee since 2008

0
Tim Uzzanti Replied
Employee Post
Friday the 22nd!
Tim Uzzanti
CEO
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
0
Ok, we'll be ready and waiting.

Michael Woffenden, Founder and President, Information Results Corporation

SmarterTrack licensee since 2008

0
It's the 22nd!

Michael Woffenden, Founder and President, Information Results Corporation

SmarterTrack licensee since 2008

0
Tim Uzzanti Replied
Employee Post
Its 7am here. I like the excitement :) ... Were testing builds and will be releasing later today!
Tim Uzzanti
CEO
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
1
Derek Curtis Replied
Employee Post Marked As Answer
FYI: The SmarterTrack 13.x BETA is now live. Check our blog for more information and to sign up for your BETA key: https://www.smartertools.com/blog/2017/09/22-SmarterTrack-13-BETA
 
And here's the Community topic for discussing the BETA: https://portal.smartertools.com/community/search.aspx?tagID=47046&sortBy=0
 
Thanks, everyone, for your interest!
Derek Curtis
COO
SmarterTools Inc.
(877) 357-6278
0
So still no Active directory integration in SmarterTrack! i dont get it yet why this feature not added yet. i would have changed long time ago from servicedesk to SmarterTrack if this feature was available but still nothing.
2
Merle Wait Replied
Not sure what you mean by 'No Active Directory Integration'.  We use AD on both the Free version of ST. v11x; and on ST Enterprise 12x.  

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