Tickets Will not transfer
Problem reported by Frank Brewer - June 9, 2016 at 12:01 PM
Submitted
I am using smarter track 10.4
 
When I attempt to transfer a ticket to another group, it will not transfer.  I have tried this with the status of the ticket as active and closed.
 
 

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Andrea Rogers Replied
Employee Post
Hey Frank, 
 
When you transfer a ticket, a popup modal should appear with details concerning the transfer. Are you able to see this popup? If so, what happens when you click OK? Does the popup close but the ticket shows the same group/agent information? 
 
Thanks,

Andrea Rogers
Communications Specialist
SmarterTools Inc.
(877) 357-6278

www.smartertools.com

0
Frank Brewer Replied
Andrea,

It actually turns out the ticket did transfer, but it took a while for the transfer to occur. More than 30 seconds.
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Andrea Rogers Replied
Employee Post
Thanks for the updates, Frank. If you're concerned about the performance of your installation, I would encourage you to submit a ticket to our Support Department for troubleshooting. They can take a look to see why it may not be performing optimally.

Andrea Rogers
Communications Specialist
SmarterTools Inc.
(877) 357-6278

www.smartertools.com

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