External SMTP

Question asked by Michael Gralke Augusto - 5/24/2016 at 10:00 AM

Answered

Is there any way to use an external SMPT e.g. Sendgrid, Mailjet etc. when using Webmail.

Many thanks,

Mike

15 Replies

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Linda Collins Replied

6/29/2016 at 11:48 AM

I also need to do this. Webmail is set to use Smartmails SMTP server to send mail, I want to use an external SMTP server to send that mail.

Anyone?

Employee Replied

6/29/2016 at 12:53 PM

Employee Post Marked As Answer

Hello. Log in as the Sys Admin and go to Settings >> Routing >> Outgoing Gateways.

Enter the SMTP info here, and SmarterMail will send out through this gateway. I hope this helps.

Linda Collins Replied

6/29/2016 at 1:34 PM

Thanks for the quick response. I used that but created an open relay. I will have to add authentication.

Linda Collins Replied

6/29/2016 at 5:19 PM

This does not seem to work for local to local users. I need those as well to go to an external SMTP server. How can I achive this.

Linda Collins Replied

6/30/2016 at 9:10 AM

What I need is a way to send email from the webmail interface to an external SMTP server. I used the Outgoing Gateway, which works for mail going to the outside, but I want to handle internal users on the same local domain. When user1@mydomain.com sends to user2@mydomain.com using Webmail, I want to send the mail to an external SMTP server instead of Webmail delivering it internally.

Is this possible?

Michael Gralke Augusto Replied

6/30/2016 at 9:46 AM

It also has to be by domain e.g.one domain owner wishes to pay for the external service, the next one might not want to pay for it at all!

Right now its all or nothing!

Linda Collins Replied

6/30/2016 at 10:51 AM

I wish it were all.
I would be happy with a global setting. Would be nice if Outgoing Gateway were to also work for local internal mail. And frankly, it should. If you are using Outgoing Gateway, that means you want all email to go out via that IP. Why doesn't it?

Linda Collins Replied

6/30/2016 at 3:15 PM

Domain location isn't the answer either because if you point the domain to an external host, then Smartermail no longer places the message in the inbox. I guess it expects the external server to hold the email. The strange thing is that the logs say the message was delivered, but where did it go?

What I need is a one way external host where Smartermail delivers to an external host but receives locally.

If I can't do this I will have to find a new Webmail client and dump Smartermail altogether.

Phanpasith Dethvongsa Replied

7/28/2016 at 9:49 PM

Hi Rod,
i have done the step provided above but when i tested email out and this error message come up:

Reason: Remote host said: 550 No such domain at this location

Please advise more

Thanks,

Linda Collins Replied

7/29/2016 at 7:50 AM

No there isn't any way to do this. I have been pounding support on this issue for a while and it is very slow going. I never received a commitment it is going to be done. I call it a bug, since when you use an Outgoing Gateway, ALL email should take that path. And it doesn't.

Linda Collins Replied

7/29/2016 at 7:56 AM

Outgoing Gateway does not work for local email in webmail. I consider this a bug in Smartermail since ALL email should use the Outgoing Gateway when used.

Phanpasith, Outgoing Gateway does not affect incoming mails, so I must assume there is some other setting causing your issue. Make sure your Domain Location is properly set for that domain.

Michael Gralke Augusto Replied

1/17/2017 at 5:49 AM

Hi again

It seems that this important issue is not being addressed at all in SM16!!!!

Let me give you an example of its importance:

We have several Country Clubs with 10's of thousands of Members.

The Clubs send out several Newsletters per year which have to be, by law, registered as received or not.

We therefore use something like Sendgrid which the Clubs pay for.

Each Club has its own Sendgrid account where he only sees his own statistics.

With the current setup we are limited to 10 Gateways (1-10)!

I therefore suggest the usage of a Drop-down where we select the preferred Gateway for that domain.

Hope this helps,

Mike

Linda Collins Replied

1/17/2017 at 8:59 AM

Because SM never gave this issue any importance, and I have battled with them for months on it with the reply they would consider it for a future update, I have moved to another SMTP server altogether and will not be renewing my SM contract this year. SM has lost a customer of 7 years. I even discussed this personally with the top people at a conference in Phoenix and they blew me off.