Can't migrate Smarter Mail to 2012
Question asked by Michael Barber - May 4, 2016 at 4:10 PM
I'm having all kinds of problems and I've migrated several versions of SmarterMail before to lots of different versions of Windows server starting with SmarterMail 2.0
I tried setting up on IIS8 and it just wouldn't work following the KB directions.  So now, I've tried to jump backwards, turned off the IIS8 website and tried to turn the SmarterMail server on for all IP's, default port and that won't work either.  It says:
There was an error trying to start the service SMWebSvr
I check the event log and I see no error.  What is the error?  How do I solve this?

Ok, I was able to manually start the SmarterMail web server via services.msc but yet I get the same problem I do with IIS.  NO WAY TO CONFIGURE THE SOFTWARE!
The browser says:
This page can't be displayed
  • Make sure the web address http://localhost:9998 is correct.
  • Look for the page with your search engine.
  • Refresh the page in a few minutes.

2 Replies

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Hi Michael. We have migrated several Smartermail installations to Windows 2012 servers. Is IIS the only issue you are having? If so, you may want to check out our KB article here:
Please let me know if you have any questions and I will be happy to assist. Thanks.
Linda Pagillo
Mail's Best Friend
Rod Lasky Replied
Employee Post
Hello Michael.  Can you please post a screenshot of your SmarterMail site within IIS?
Rod Lasky
Technical Support Specialist
SmarterTools Inc.
(877) 357-6278

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