Can't migrate Smarter Mail to 2012
Question asked by Michael Barber - 5/4/2016 at 4:10 PM
I'm having all kinds of problems and I've migrated several versions of SmarterMail before to lots of different versions of Windows server starting with SmarterMail 2.0
I tried setting up on IIS8 and it just wouldn't work following the KB directions.  So now, I've tried to jump backwards, turned off the IIS8 website and tried to turn the SmarterMail server on for all IP's, default port and that won't work either.  It says:
There was an error trying to start the service SMWebSvr
I check the event log and I see no error.  What is the error?  How do I solve this?

Ok, I was able to manually start the SmarterMail web server via services.msc but yet I get the same problem I do with IIS.  NO WAY TO CONFIGURE THE SOFTWARE!
The browser says:
This page can't be displayed
  • Make sure the web address http://localhost:9998 is correct.
  • Look for the page with your search engine.
  • Refresh the page in a few minutes.

3 Replies

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Linda Pagillo Replied
Marked As Answer
Hi Michael. We have migrated several Smartermail installations to Windows 2012 servers. Is IIS the only issue you are having? If so, you may want to check out our KB article here: http://know.mailsbestfriend.com/how_to_set_up_smartermail_as_an_iis_site_in_iis_8--630010542.shtml
Please let me know if you have any questions and I will be happy to assist. Thanks.
Linda Pagillo Mail's Best Friend Email: linda.pagillo@mailsbestfriend.com Web: www.mailsbestfriend.com Authorized SmarterTools Reseller Authorized Message Sniffer Reseller
Employee Replied
Employee Post
Hello Michael.  Can you please post a screenshot of your SmarterMail site within IIS?
Michael Barber Replied
I got it worked by simply uninstalling and reinstalling. The problem looks like it was on Windows server 2012. While adding the role for asp.net it gave us a yellow warning about basically saying the software was not on the disk but it allows you to continue. However, it never installs ASP.NET properly. Then when you run the role manager a 2nd time, you will see that asp.net is not installed even though supposedly you just installed it. However, this time it has downloaded the ASP.Net so it doesn't give you the yellow warning and the 2nd time it installs without a hitch. Good ole MicroCrap.

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