One User isn't able to import from Active Directory
Problem reported by Juan Lai - 5/4/2016 at 12:41 AM
  I am importing 104 users from Active Directory. One of them showed failed. And I tried to import again and
again. Always got failed message.
  My environment is Windows 2012 R2 standard with SmarterMail Version 15.0.5962 
  I check the sever and got the log saying the name is already in use.
But I can't find any acccount existed from user list.
   anyone met the same issue? and how to slove it? Thanks!!
[2016/5/4 下午 03:34:15]
http ://localhost:9998/DomainAdmin/frmImportUsers.aspx
SmarterMail.Config.Exceptions.NameInUseException: The name is already in use
Server stack trace: 

Exception rethrown at [0]: 
   於 System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg)
   於 System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgData, Int32 type)
   於 SmarterMail.RemoteInterface.IMail.AddUser(String sessionStr, String domainName, UserData userData)
   於 SMWeb.HelperClasses.RemoteWrapper.<>c__DisplayClass99_0.<AddUser>b__0(String sessionStr)
   於 SMWeb.HelperClasses.RemoteWrapper.SessionCallWithConnection(UserData usr, Action`1 f)
   於 SMWeb.HelperClasses.RemoteWrapper.AddUser(UserData usr, String domain, UserData newUser)
   於 SMWeb.DomainAdmin.frmImportUsers.btnCreateUsers_Click(Object sender, EventArgs e)
Could not create user claire_fan

2 Replies

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Karl Jones Replied
SmarterMail.Config.Exceptions.NameInUseException: The name is already in use

Seems it already exists...!
Juan Lai Replied
It seems the issue from AD,
I deleted the user from AD, and create again.
Then I can import this account from AD.

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