SOS, ports not listening after updating to latest SM 14 build

Problem reported by devang - 5/3/2016 at 8:20 AM

Submitted

Hello,

After updating to latest SM 14 build 14.6.5955 & restarting my Windows 2012 R2 server, None of the ports is listening

Windows Firewall is disabled, i've restarted SM service but none is working, even basic port 25 & 110 is also not working, we've also installed Comodo SSL on it

We can send mails using Web interface

Please advice what can be wrong & what can be done to resolve it

4 Replies

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devang Replied

5/3/2016 at 8:29 AM

After restarting SM service twice, ports have started working

I am puzzled as what could be the issue about such erratic behavior of SM where all ports stopped working after restart & started working only after SM service restart

anyone has some solution to such issue?

J Smith Replied

5/4/2016 at 11:54 AM

I've had a similar issue when upgrading to v12 from v10, To resolve the issue I deselected the ports from the IP address (Settings -> Bindings -> IP addresses) and saved then I restarted the mail service and selected the ports again.

devang Replied

5/4/2016 at 10:51 PM

in my case. mailservice.exe process did not fully start, or was stuck in an orphaned state, restarting SM service worked for me

Most of the time these issues surface is due to high disk IO during the startup phase of Windows, Setting the SM Service to Delayed Start [in Services] allows SmarterMail to start after all of the core windows services

I hope this will help

Assin Ontivi Replied

5/8/2016 at 10:56 AM

This "Delayed Start" workaround should NOT be needed. SM should do more "housekeeping" upon service startup and make sure these ports are communicating.

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