Restarted SmarterMail service; registration set back to "FREE"; SmarterMail running very slow

Problem reported by Eric Bourland - 11/24/2014 at 11:59 AM

Submitted

SmarterMail 13

Windows 2008 Server

Hi friends.

Today I noticed that SmarterMail was running very slowly. So I restarted the SmarterMail service. After I restarted SmarterMail, SmarterMail took a long time to start up, and when it did start up, I was prompted to update my anti-spam settings, and I was kicked back from my registered Enterprise version to the Free version.

Also, SmarterMail is running so slowly that every operation, every mouse click, takes about 10 to 15 seconds to complete.

Any idea what might be going on here?

Thank you for your help.

Eric

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CCWH Replied

11/24/2014 at 2:10 PM

Have you checked what's happening with the server resources? Might be worth having a look in Performance Manager to check if it's just SM that is using the resource...or not.

Eric Bourland Replied

11/24/2014 at 4:55 PM

CCWH -- thank you. I finally restarted the entire server ... and things came back to normal.

I really appreciate your reply.

It looks like the solution, in this case, was: Restart the server.

I'm going to keep an eye on this, of course. =)

Thanks again. Have a great evening.

best from Eric

Michael Luer Replied

6/11/2015 at 6:39 PM

I have the same thing but all my services except mlsync are inactive... mail is not running right after upgrade

Michael Luer Replied

6/11/2015 at 6:43 PM

I had to reinitialize my license key it fixed it.. First time I had to do that..

Bruce Barnes Replied

6/11/2015 at 7:48 PM

if you went from a BETA key to a license - via a BETA expiration, you may have to REINITIALIZE your license key.

Bruce Barnes ChicagoNetTech Inc brucecnt@comcast.net Phonr: (773) 491-9019 Phone: (224) 444-0169 E-Mail and DNS Security Specialist Network Security Specialist Customer Service Portal: https://portal.chicagonettech.com Website: https://www.ChicagoNetTech.com Security Blog: http://networkbastion.blogspot.com/ Web and E-Mail Hosting, E-Mail Security and Consulting

Michael Luer Replied

6/11/2015 at 10:24 PM

Naa I have been a full user for years.. never a beta user.. I had to reinitialize my production key.

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